Patient Transport Manager Barnet & Chase Farm Hospital Enfield, England
Job description
Main duties of the job
As the key point of contact for the NEPT service, you will attend daily site meetings and liaise with the site team, clinical staff and contractors to ensure that patient journeys are booked and completed within the agreed timescales.
You will assist the site team during times of peak workload to proactively manage the movement of patients and to escalate more complex queries, ensuring that patient flow is maintained within the hospital.
You will also be required to travel to the sites under your remit, monitoring the services provided by contract partners and resolving issues as they arise. In addition, you will provide cover for other sites within the RFL Group in the absence of the Royal Free Transport manager.
You will need to be customer service focussed, communicating in a polite and friendly manner, and demonstrating tact and diplomacy when discussing the needs of the service user. You will be able to prioritise tasks and manage your workload according to the needs of the service.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information, please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
See job description and person spec attached
The post holder is responsible for the efficient and effective management of the provision of Non-Emergency Patient Transport (NEPT) including:
- managing the day-to-day NEPT service provision in line with the Trust Governing Objectives and being the main point of contact for all service-related queries and issues.
- working closely with service users, clinicians and transport providers on a daily basis, providing guidance, direction and support as required and to resolve any service issues.
- monitoring the usage and performance of the service, including producing reports as requested by the courier, minicab, and transport manager.
- managing all complaints and incidents relating to the service within contractual timeframes, and ensure lessons learned and/or incident investigation recommendations are shared and fully implemented.
- proactively identifying and proposing service improvement opportunities.
- proactively review and update processes and policies in place to ensure the service is safe and efficiently managed at all times.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
- Educated to degree level in relevant field or equivalent experience
Desirable criteria
- Management qualification
Experience
Essential criteria
- Demonstrable significant experience in a similar role in a patient facing environment
- Demonstrable experience working with contractors
- Demonstrable evidence of service improvement experience
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.
- If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
