Patient Support Officer Remote
Job description
About us
My Emergency Doctor is Australia’s first nationally available telemedicine service exclusively staffed by emergency physicians.
We work with Australian ambulance services, hospitals, Primary Health Networks, urgent care centres, and the general public to provide access to specialist medical advice via video or telephone consultation. leading Australian telehealth business. We are professional and supportive, and our goal is to change the way emergency care can be delivered..
Our work environment includes:
- Growth opportunities
- On-the-job training
My Emergency Doctor is currently seeking to add additional Patient Support Officers based in the UK. The Patient Support Officer Role is the first point of contact to My Emergency Dr and acts as the link between the caller and the doctor.
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with colleagues and management team.
- Completes required reports and records accurately and promptly.
- Keeps on duty Shift Leader informed of activities and significant problems.
- Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to the Operations Team Leader
- Attends and participates in meetings as required.
- Assumes responsibility for related duties as required or assigned.
- Assists other departments as necessary.
- Performs related administration duties as needed.
- Keeps work area clean, secure, and well maintained as per Occupational health and safety requirements.
Requirements:
- Previous call centre and admin experience
- Quiet office space with no interruptions or background noise
- 2 computer screens
- Reliable fast internet
Job Types: Part-time, Temporary contract
Salary: £12.00-£22.00 per hour
Benefits:
- Work from home
Schedule:
- Day shift
- Weekend availability
COVID-19 considerations:
The Job is work from home for an Australian company
Experience:
- Administrative: 1 year (preferred)
- Customer support: 1 year (preferred)
- Warm calling: 1 year (preferred)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (required)
- Night shift (preferred)
Work Location: Remote
Application deadline: 10/09/2023
Reference ID: 449304
