Patient Pathway Co-ordinator Croydon, England
Job description
Patient Pathway Co-ordinator (Band 4)
We have an exciting opportunity for an exceptional candidate to join our Diabetes, Endocrine & Renal Administration Team. The successful candidate will be able to demonstrate advanced communication and organisational skills, use their initiative and show problem-solving skills. Excellent attention to detail and a passion for patient care is essential.
This role will support the proactive management of patients on clinical pathways. The patient pathway requires information to be collected at various points along the patient journey. The post holder will support the collection and accurate recording of information following a patient referral which will enable the Trust to accurately identify the time from referral to treatment.
The post holder will be required to proactively monitor and validate patients on clinical pathways, supporting the Trust to ensure patient safety while waiting and operational planning of encounters and treatments, as well as supporting the Trust in maintaining performance targets.
Interview date: TBC
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the POD (point of delivery) team.The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
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