Patient Customer Service Advisor London, England
Job description
We have an exciting opportunity for Customer Service Advisors to join our Customer Services team. This role is a based in our Head Office in Central London (NW1 4LJ), with a hybrid working model and fantastic starting salaries of £26,500 per annum.
Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with state-of-the-art facilities located around Harley Street. We have approx. 1300 employees across 8 sites, where we cover a broad range of specialisms, including complex medical and surgical procedures and a comprehensive range of cancer and outpatient services.
Job Profile
The Customer Service Advisor will work as part of the Customer Service Team to ensure that all Consultant & Outpatient Appointments, Radiology Appointments, Inpatient, Day-case and Medical, Pre-assessment & Endoscopy bookings are processed, pre-authorised and means of payment identified and captured in readiness for the patient admission. They will also ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timescales, whilst providing a first-class service to all stakeholders at all times.
- Job Type: Full time, permanent positions.
- Hours: Monday to Friday with potential rotating Saturdays, hours are between 7am to 8pm.
- Salary: £26,500 per annum
- Location: 1 Park Square West, London, NW1 4LJ (Baker Street and Regents Park stations) – this role will offer a hybrid working approach.
- Benefits package:
Contributory pension scheme (total annual contribution up to 20%).
Private Medical Healthcare.
33 day’s annual leave (Inclusive of bank holidays).
Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more.
We also offer excellent career development; with clear career pathways and access to further education.
Key Duties
- To process all requests for investigations, appointments and inpatient stays; ensuring they are accurately booked as requested onto the relevant clinical system, liaising closely with clinical teams.
- To accurately process all bookings onto the system and update all relevant teams including clinical wards, theatres of any special requirements, expected admissions, updates or urgent changes in readiness for patient admissions or cancellations to all teams for full visibility.
- Provide patients confirmation of their appointments, admission by post and email where applicable, sending “To Come In” packs containing our clinic information brochure, admission letters and other key information.
- To liaise with patients, insurers and sponsors to gain pre-authorisation, pre-verification and/or payment for treatment prior to admission using relevant systems and processes and for on-going treatment plan changes.
Skills & Experience
- Ability to manage a diverse workload within a fast-paced, admin-based environment.
- Excellent written and verbal skills, working empathetically and to treat patients and colleagues with respect and dignity.
- Strong sense of patient focus, and delivering exceptional customer service in a healthcare setting.
- Strong IT skills, and experience with Microsoft Office package.
The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Salary: £26,500.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have customer service experience in a Medical environment?
- What is your notice period?
- Please confirm you are happy with the salary advertised.
Work Location: Hybrid remote in London
