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Job description

We are looking for someone to work as a Patient Co-Ordinator/someone who can multi task and jump into other departments if needed. We are a busy GP Surgery with a complex range of patients. We would like someone who wants to really get stuck and in and learn about all the different areas of Primary Care, who can eventually become someone the team can go to with complex queries regarding patients

You will work with all the teams, and closely with the management team and the Doctors

JOB TITLE: CARE CO-ORDINATORREPORTS TO: Doctors, Practice Nurse Team, All Managers

Job summary: To communicate closely with patients, representing their needs and supporting and signposting accordingly and appropriately. Working closely with the Clinicians in the Practice to communicate with patients as requested. Supporting the Clinical Team in all Administration tasks.

Patient Lead Responsibilities

• To manage patients with complex prescriptions needs and enquiries, ensuring a smooth system is in place that is clinically approved and ensures a safe prescribing routine for these patients.
• To identify vulnerable patients and those patients that are at continued risk of admission and where appropriate propose review into the Frailty meetings.
• To manage and organise Multi-disciplinary meetings. Liaising with multi-disciplinary teams in relation to the healthcare of patients identified for this pathway.
• Scheduling patient treatments or other procedures
• Coordinating clinical visit and follow-up visits as requested by patients and the clinicians of the practice.
• Coordination with the Practice Business Manager of reminder procedures for QOF invitations and follow ups.
• Setting up of specialist appointments including letters and records, and follow up on care and outcomes.
• To be a first point of contact for patients requiring general information relating to the practice and signposting to healthcare services.
• Provide lifestyle advice information/signposting to patients making any necessary referrals within the practice
• Participate in the administrative and professional responsibilities of the practice team
• Ensure accurate and legible notes of all consultations and treatments are recorded in the patient’s notes where the post holder is involved.
• Ensure accurate completion of all necessary documentation associated with the patients’ health where the post holder is involved.
• Attend and participate in practice meetings as required.
• Assist in formulation of Practice philosophy, strategy and policy
• Ordering and display of Health Promotion materials
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager, or Deputy Practice Manager
• Work with the home visiting team to ensure all visits are organised and any administrative tasks undertaken
• Be involved in frailty and care home LCS

Skills

• High degree of organisation and an effective time manager
• Effective and professional communication skills
• Customer or patient service experience
• IT competencies
• In depth knowledge medical practices, treatments, procedures and services available
• Committed to patient care and able to empathise with a wide variety of patients

General

The Patient Lead will be expected to assist clinical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include some administrative duties.

They will act as a focal point of communication between patients, and other clinical and non-clinical members of the practice.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Job Types: Full-time, Part-time
Part-time hours: 37 per week

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Work Location: In person