Patient Co-Ordinator Coventry, England
Job description
Job Title: Patient Coordinator (Hospital)
Location: Coventry
Contract Type: Permanent
Hours: 37.5 hours a week
Salary: Competitive
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
About the Role
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.
The focus of the role is working on our reception, being the first point of contact for our patients. You will be responsible for meeting patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
We are looking for someone who can.
- Meet & greet patients
- Support patients and be first point of contact
- To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
- To provide advice to patients about the services we provide which are available to them.
- To use communication skills including empathy, tact and reassurance in handling all call
- To maintain a robust approach to data quality and patient confidentiality
What you’ll bring to the role:
- Natural ability to empathise with patients and demonstrate a genuine care
- Good communication and strong interpersonal skills
- Excellent telephone manner
- Excellent organisational skills and attention to detail
- Highly proficient in Microsoft Office and other systems
- The ability to learn and adapt to new internal systems
- Self-motivated and self-starter with the ability to prioritise and schedule work independently
- Approachable and friendly manner to welcome our patients into our hospitals and clinics
About CHEC
Community Health and Eyecare, or CHEC as we like to be called, are a leading provider of NHS services in the UK, with an established group of hospitals and community clinics. Our vision is to provide accessible healthcare services across the UK. Our bespoke state of the art Cataract and Surgical Centres are a beacon of envy, where we are contracted to deliver cataracts, YAG laser and wAMD services across the UK, providing end-to-end care for every eye condition whilst continuing to support the NHS nationwide with our services.
Why work for us?
- 31 days holidays inclusive of bank holidays
- Buy and sell annual leave scheme
- Refer a friend scheme
- Company pension
- Company sick pay scheme
- Death in service scheme
- Bluelight Card- 100’s of discount and cashback options
- Career development opportunities – dedicated reward framework and multiple learning opportunities
- Performance review with a training and development plan
- Dedicated clinical education team
- Great team and working environment
