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Patient & Carer Experience Feedback Volunteer for iWantGreatCare

Volunteers collect feedback from patients and carers and assist the NHS in improving and developing services. Coventry and Warwickshire Partnership NHS Trust is looking to recruit further volunteers to join our dedicated team.

If you are interested in collecting experience feedback from patients and carers and assist us in improving the service, we would love to hear from you.

CWPT recognises the value that volunteers bring to the organisation through their skills and experience

In return we will give you...

• Training and support required in this role
• An opportunity to gain new skills and knowledge
• A reference for your portfolio or CV
• Out of pocket travel expenses paid in line with the Trust Policy
• Flexibility to do the hours that suit you, daytime, evening, and weekends. All we ask for is that you are able to commit to at least 3 hours a week and provide ongoing support.

Our Volunteers need to be…

• Understanding rather than judgemental about a patient’s situation or circumstances
• Respectful of a patient’s individuality, respect different cultural values and work in a non-discriminatory manner
• Able to listen to and communicate with patients, carers and staff
• Commitment to support the I Want Great Care team improving the lives of people with mental health difficulties.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Full training and support will be given to successful applicants. What’s important is that you possess the qualities outlined in the attached Role Description, and can demonstrate CWPT values.

Please ensure your application tells us clearly what appeals to you about this volunteering opportunity, and what it is you can bring to the team.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.