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Patient Services Specialist 2 (NE S SEIU 925 Non Supv)A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

Become part of our team, and join our mission to make life healthier for everyone in our community.

The UWMC Outpatient Psychiatry Clinic at Montlake has an outstanding opening for a Patient Services Specialist (Full-Time, Days). The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations. Duties include:

RESPONSIBILITIES

Ensure smooth patient flow

Obtain patient demographic information and insurance information

Provide general patient services

Schedule appointments consistent with patient needs and clinic scheduling guidelines

Assemble and send appointment and other information

Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate

Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools

Manage referral queue

Obtain necessary insurance plan information

Review daily schedules to identify required medical record requests

Order, coordinate, and distribute medical records as needed

Requirements
High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.