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Outreach Care Specialist

Location: Los Angeles, CA- Hybrid (On-site and/or Virtual)

Monday- Friday

The Outreach Care Specialist is responsible for serving as a liaison/connector between the Target, Inc. team member, and the community. Helps to bridge conversations with Target, Inc. team members and remove barriers that prevent them from accessing health and social services. Conducts telephonic and/or face-to-face outreach to Target, Inc. team members for appointment scheduling, social determinant of health needs assessment, and care gap closure.

How you will make an impact:

• Working shifts are during daytime hours Monday- Friday, and are subject to variability based on need, day of the week, and client preference.
• Supports Target, Inc. team members to help identify social determinants of health impacting patient’s health and general well-being virtually via in-bound phone calls received via an automated call center distribution, video and/or in-person onsite at a Target location. Available for inter-state business travel to visit program-supported locations in order to meet with team members in person, build relationships and promote engagement in program services. Travel is determined based on business need but would, minimally, include quarterly travel.
• Conducts timely outreach to identified team members in need of support in partnership with clinical and other EAP programs. Conducts research and provides referrals and support appropriate to the identified need(s).
• Develops trusting relationship with Target Inc. team member by providing support and advocacy to help achieve health goals.
• Builds strong relationships with the Target, Inc. team members and Target, Inc. management, through walking the floor and interacting with team members.
• Assists Target Inc. team members in accessing health-related services and community resources, such as assistance with enrollment forms.
• Facilitates communication between all parties (Target Inc. team members and community-based organizations) as needed.
• Documents interactions in electronic medical records and completes all other required documentation in a timely manner.
• Attends meetings and completes trainings as required.
• Hybrid role that is work from home primarily supporting in-bound calls received from Target team members in need of services via a call center telephony technology (automated call distribution system) , but does include in-person onsite support and business travel
• Available to provide the same level of support and services to other employer clients
• Assists with ad hoc program projects including supporting new initiatives, training and mentorship of colleagues and other tasks as assigned

Requirements:

• Requires a high school diploma and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Qualifications:

• We encourage people of all experiences and backgrounds to apply. Even if you don't think you meet the qualifications, apply anyway if you are excited about the opportunity and willing to learn.
• Experience in a Community- based or Social Work or experience in Case Management Care Coordination and/or any combination of education and experience which provide an equivalent background.
• Certified nurse assistant or certified medical assistant and/or BS/BA degree in a related field preferred.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $18.54 to $33.37.

Locations: California

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Be part of an Extraordinary Team

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.