patient care professional Cincinnati, OH
Job description
Grow your career with us!
- Do you enjoy connecting with people in a compassionate manner?
- Are you a strong communicator who thrives when helping others?
- Do you want to work for a company that values its employees and its culture?
- Do you enjoy working Friday - Monday 7:00 am - 5:30 pm EST?
- Are you someone who loves to multi-task?
This could be a good fit for you - and for us!
LYP Health Management (Love Your Patient) frees up physicians to focus on patient care. We put our best effort forth every day because we believe in better. We believe in creating a better patient healthcare experience. We believe in helping our clients run a better, more efficient practice. We believe in helping employees create a better future for themselves and their families.
As a Patient Care Associate at LYP you will be helping to improve the healthcare journey for patients. Our associates schedule patient appointments, prepare for upcoming visits and connect them with their doctors.
We are the first point of contact a patient has with their provider. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We use a guided computer-based workflow that directs associates through the collection of information necessary for better patient care.
Important Attributes for a Patient Care Associate:
- Positive, empathetic attitude, a true customer service mindset, and a desire to help people
- Excellent written and verbal communication with team members and patients
- A willingness and commitment to learn new things and grow new skill sets
- The ability to work with multiple monitors and navigate the software
And of course, your skills & proficiencies! This should include:
- High School Diploma/GED
- Minimum 1-year experience of customer service experience
- Strong knowledge of Microsoft Office 365
- Strong knowledge of working with remote platforms (EMR systems, PatientSync, Phone Systems, Microsoft Teams)
As a Patient Care Associate, we’re counting on you to:
- Use the Workflow intended to combat preventable errors related to patient name, provider name, locations, date, and time
- Be aware of your handle time goals
- Ensuring awareness of the company and client communication
- Scheduling, rescheduling, and canceling appointments
- Connecting patients with care team members
- Interacting in a professional and compassionate manner with a senior population of patients as well as their caregivers and family members
- Empathy and highly developed active listening skills to discern concerns not directly stated by the patient/family member
Why would You want to work with Us?
Being part of the LYP team means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working with LYP provides the best of both worlds – the small team feel and client interactions with our various healthcare providers.
Benefits of working at Love Your Patient:
- Work from home/remote work
- Be part of a fun, awesome team
- 9 paid holidays
- 401K Retirement with matching contributions
- Excellent medical, vision, and dental insurance
- Life insurance and disability insurance
- 3 weeks PTO
Top Reasons our Employees Love Being Part of the LYP Family:
- Entrepreneurial Culture
- Fast-paced Flow, with a Variety of Projects
- Collaborative Work Environment
- Training & Certifications
- Career Growth Opportunities
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be the best version of themselves. Interested applicants should click to submit their resume and application above.
