patient care professional Hexham, England
Job description
Location: Hexham
Reports to: Operations Manager
Hours - 36 hours per week
Salary - From £20,000
Working with: Patients, Suppliers, Clinical & Non-Clinical Colleagues, Radiologists, GPs, Host NHS Trust, Patient Referral Centre, Head Office Support Colleagues
About us
InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services we provide. Our Patient Administrators are a vital part of the InHealth team and they are responsible for making sure our patients receive the best customer service from initial telephone contact through to arrival.
As a Patient Administrator you will deliver a professional and patient-focused service, working alongside your clinical and non-clinical colleagues in our dynamic and fast-paced sites. As an integral part of our administrative team, your skills will help us to deliver on our vision to make healthcare better.
What you will do:
By applying professionalism and expertise, you will play a pivotal role in how we support our patients through their healthcare journey. Using IT systems and digital technologies, you will make sure that our patients feel informed and engaged throughout their diagnostic pathway. You will also work with colleagues to provide administrative support for the imaging services we provide.
What you are responsible for:
- Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
- Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
- Facilitating efficient patient scheduling and throughput, leading to optimal use of scanning capacity
- Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly
- Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
- Checking the pre-authorisations for insured patients
- Maintaining stock control and being responsible for purchasing consumables and supplies as and when required
- Assisting in the completion of month end administrative procedures for the management team
- Participating in governance activities, audits, personal development and team meetings
- Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account
- Maintaining a clean and safe working environment
- Complying with ISO standards in respect of information security management
- Reporting all incidents and complaints in line with company policy
What people see in you:
- A team player who is supportive, reliable and trustworthy
- A positive attitude with a helpful and proactive approach to customer service
- Great organisational skills with a proven ability to plan ahead
- Someone who can be flexible and adapt to their working environment
- A great communicator at all levels, written and verbal
- Someone who is approachable, dedicated and hardworking
- An individual who is empathetic and cares about people
You will:
- Be skilled at administration processes and proficient with Microsoft packages
- Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
- Conduct yourself in a professional manner with both patients and colleagues
- Have good listening skills with an ability to present information in a logical manner
- Be able to demonstrate an appreciation of patient care and confidentiality
- Have an understanding of data protection and its importance in the workplace
- Have a proven level of accuracy and attention to detail
- Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
You have experience of:
- Working within a customer or patient focused environment
- Using Microsoft packages and other IT systems
- Working independently and as part of a wider team
- Using effective communication skills with customers and the public
- Working with multi-skilled colleagues as part of a multi-disciplinary team
Other key parts of the Patient Administrator’s role:
- You should be able to work without risk if in a clinical area in respect of the equipment being used (no metallic implants, pacemaker etc.)
- There may be instances where our Patient Administrators need to work additional hours or outside their region to support the operational requirements of the business
Job Type: Full-time
Salary: From £20,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Hexham: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Hexham
Reference ID: Hex
