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Organization:

SLH-Sutter Lakeside Hospital

Position Overview:

Serves as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term MFSS vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Job Description:

EDUCATION

Education Level: HS Diploma Required

LICENSURES AND CERTIFICATIONS

Certified Healthcare Access Associate - CHAA Preferred

EXPERIENCE

Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years. Required

SKILLS AND KNOWLEDGE

Completion of regulatory/mandatory certifications and skills validation competencies preferred

General knowledge of patient access financial counseling functions in acute and non-acute settings preferred

Working knowledge of medical terminology desired

Working knowledge and understanding of insurance terminology desired

Excellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems

Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently

Strong data entry skills required

Excellent verbal and written communication and active listening skills

Interpersonal skills necessary in dealing with internal and external customers.

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter Health

Accuracy and attentiveness to detail required

Must be able to set and organize own work priorities, and adapt to change

Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles

Ability to meet or exceed targeted customer service, productivity and quality standards

Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population

Computer proficiency skills required

Requires the ability to work with and maintain confidential information

Job Shift:

Varied

Schedule:

Per Diem/Casual

Shift Hours:

8-12

Days of the Week:

Variable

Weekend Requirements:

Rotating Weekends

Benefits:

No

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

0

Employee Status:

Per Diem/Casual

Number of Openings:

1

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $24.35 to $29.69 / hour