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Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No

Work Schedule: Monday - Friday
Work Hours per Biweekly Pay Period:

Shift Time: 8am-5pm
Location: Innovation Drive Clinic, US:FL:Lakeland

Summary:
Responsible for serving as the first point of contact for all incoming visitors, setting a courteous and professional needed for listening and responding to their individual needs. Medical Receptionists must be able to follow standardized workflows consistently to verify and capture all data needed to record every visit and communicate clearly with others. Excellent customer service skills are required to appropriately address any scenario encountered.

Detailed responsibilities:

• People At The Heart Of All We Do
• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Safety And Performance Improvement
• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Standard Work Duties: LRHPG Patient Access Representative
• Kindly acknowledge all visitors promptly using a professional tone to initiate contact as they approach.
• Follow set guidelines for verifying identity, correctly capturing, recording, and updating all required data for every visitor.
• Verify insurance eligibility, collect all payments all payment due, and issuing receipts before allowing patients to navigate towards provider back offices.
• Responsibly handling a cash drawer daily for all financial transactions, balancing cash at the end of each shift, and following set protocol for the safekeeping.
• Promptly answering incoming phone calls, carefully listening to the caller's needs and being courteous when responding, and making warm transfers to other departments within the organization.
• Adhere to all guidelines set for protecting patient privacy and any confidential information gathered
• Stewardship
• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.

Education:
Essential:

• High School or Equivalent

Nonessential:

• Associate Degree

Education equivalent experience:
Nonessential:

• Healthcare Administration

Other information:
Certifications Essential: Medical billing and coding certification
Certifications Preferred: Advanced medical billing and coding certification
Experience Essential: Two years of customer service experience in the health care setting. Strong proficiency for using computers and other technology. Excellent customer service skills.