patient account representative

patient account representative Virginia

Inova
Full Time Virginia 10.56 - 12.04 USD Today
Job description

patient

As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

Job Responsibilities


  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
  • Other duties as assigned.



Additional Requirements

Education:

High School Diploma or GED

Experience:

1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Skills:

Basic communication and computer skills.



If hired or transferred into an Ambulatory setting, team member is expected to successfully complete Inova Service Excellence Training within three months of hire/transfer date.

patient account representative
Inova

https://www.inova.org
Fairfax, VA
J. Stephen Jones
$1 to $5 million (USD)
10000+ Employees
Nonprofit Organization
Health Care Services & Hospitals
1956
Related Jobs

All Related Listed jobs

Team Member - Housekeeping
Premier Inn Paignton, England 11.02 GBP HOURLY Today

20 a week guaranteed hours to plan your week around. Immediate start, no experience needed. Up to 11.02 per hour. Must be able to work weekends.

Waking Night Support Worker - Derby
Prospects Services Derby, England 23238 - 23743 GBP ANNUAL Today

Shopping, Cinema and Holiday discounts you can also sign up to the Blue Light discount card for 4.99 for 2 years to access additional online and retail

Head of Sustainability
The White Company London, England Today

Strong understanding and experience of setting and leading Sustainability strategy for a fast-paced, retail clothing or/and lifestyle brand.

case manager
Kaiser Permanente Los Angeles, CA 71.51009615384615 - 58.42980769230769 USD HOURLY Today
devops engineer
Page Group (London) Brighton, England 70129 - 53888 GBP ANNUAL Today

  • Best-in-class pension & benefits, hybrid working, flexible working
  • Salary £53,888 to £70,129 DoE. EXCELLENT work...