Pathway Assistant London, England
Job description
The Pathway Assistant role is an exciting opportunity to join our administration team which first-class administration and reception services to the Division. As part of our Patient Pathway team, you will be responsible for tracking patients through their outpatient care pathways, representing the department on our GI Physiology reception desk, and processing clinical as well as patient correspondence in a timely manner.
Successful candidates will have previous administration experience and either experience of working in an NHS organisation or a desire to work within a healthcare organisation. They will be able to communicate with a range of patients and colleagues and possess excellent team working, negotiation and organisation skills. Above all they will be committed to helping us deliver excellent patient care.
This role requires the post holder to work on site due to the need to cover the GI Physiology reception desk.
The role of Pathway Assistant is an integral part of the multidisciplinary team working in both clinical and non-clinical settings. The post holder is required to welcome patients and visitors into the department, answer any queries and provide reassurance when needed. The Receptionist supports clinical colleagues in ensuring that the department runs smoothly and efficiently, dealing with complex operational issues that arise. The post holder will be required to work closely with other members of the administrative team and clinical teams, including managers, administrators, nursing and medical staff, allied health professionals and support workers.
We are looking for an enthusiastic, motivated and conscientious person to be part of a busy department that’s able to provide support to colleagues and patients.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
University College London Hospitals NHS Foundation Trust (UCLH), situated in the West End of London, is one of the largest NHS trusts in the United Kingdom and provides first class acute and specialist services both locally and to patients from throughout the UK and abroad.
We offer excellent development opportunities for administration staff both within the Division and across the organisation.
The Trust has an international reputation and a tradition of innovation. Our excellence in research and development was recognised in December 2006 when it was announced that, in partnership with University College London (UCL), we would be one of the country’s five comprehensive biomedical research centers.
The Division of GI Services includes the medical and surgical specialties of Hepatopancreatic biliary (HPB), Colorectal, Upper GI cancer, Obesity, Nutrition and Vascular services. The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit. We see around 700 patients in outpatient clinics and perform around 300 inpatient procedures per week. Our administration team are vital to the smooth running of these services.
For more informationregardingthe main responsibilities of the role, please refer to the attached Job Description.
