Passes and Permits Clerk Alnwick, England
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About the job
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Location
About the job
Job summary
Are you looking for a new challenge this year, if so, we have an exciting opportunity to join as the Passes and Permits Clerk, supporting RAF Boulmer.
An exciting opportunity has arisen for an individual with excellent communication and customer service skills to work within a high-profile customer facing role. As the Passes and Permits Clerk, you will be responsible for the effective application of the Control of Entry Policy on behalf of the Station Commander.
This position is advertised at 37 hours per week
Job description
The Passes & Permits post is the primary front face of RAF Boulmer. RAF Boulmer, like all other RAF Stations is mandated to operate a strict security-controlled access to the Station and the Passes & Permits post delivers that control by the issue of a Passes & Permits service for both the Administration and Operational sites of the Station.
Principal duties of the post are to receive and direct visitors and carry out the administrative tasks related to the security and entry of those personnel to the Station. You are the first point of contact for many face-to-face and telephone enquiries; the role is the public face of the Station. You will therefore have a polite confident manner and take pleasure in meeting and helping a wide range of people. You will deliver a quality and professional service to all customers, resolving day-to-day enquiries ad issues where possible.
During non-customer contact time, the role delivers several other administrative support services to Station Commander and OC RAF Police.
The duties/responsibilities described for the post are as it is at present and is not intended to be exhaustive. The Job Holder is expected to accept reasonable alterations and additional tasks of a similar level that maybe necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the -first instance with the Job Holder.
Person specification
Confident using IT systems
Excellent communication, interpersonal and customer service skills
Promotes a positive working environment
Appropriate levels of security awareness and confidentiality
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Managing a Quality Service
- Working Together
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- 25 Days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Expenses incurred for travel to interviews will not be reimbursed.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
Things you need to know
Selection process details
This vacancy is using Success Profiles and will assess your Behaviours and Experience.
Candidates will be required to complete a CV including job history, full details of education and qualifications and previous experiences and skills. You will also be required to complete a personal statement.
If you pass sift and are invited to interview you will undertake a behaviour based interview. Please be aware that all new entrants are subject to a six-month probation period. Feedback will only be provided if you attend an interview or assessment.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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Job contact :
Recruitment team
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