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Passenger Service Agents - Customer Helpers: Birmingham Airport Birmingham, AL

Jet2.com and Jet2holidays

Full Time Birmingham, AL 11.53 USD HOURLY Today

Job description

Permanent Seasonal

Various

Salary

£11.53 per hour plus unsociable hours allowance

Country

U.K

What you will be doing...

Join Jet2.com as a Customer Helper – Passenger Service Agent and help us send our all-important customers on holiday!

If you are ‘happy to help’ and really passionate about delivering fantastic customer service, this could be the role for you.

What will you do as a Customer Helper - Passenger Service Agent?

Provide a warm and friendly welcome to our customers as they arrive at the airport.
Check-in customers for their flights at our kiosks and check in desks, issuing boarding passes, checking passports/documents and following the necessary safety and security procedures.
Assist at the boarding gates and working alongside colleagues from our Jet2.com team such as Dispatchers, Cabin Crew and Flight Deck colleagues to make sure our flights depart safely and on time to get our all-important customers to their destinations.
Make sure our customers have a smooth and safe journey through the airport and on their return welcoming them back from their holiday.
Represent our brand at all times with a friendly, professional approach ensuring every customer feel like a VIP.

What Can We Offer You?

We offer our valued colleagues a range of benefits including: -

£11.53 per hour plus shift allowance for unsociable hours
Generous Discretionary Profit Share Scheme
Annual pay review
Free Car Parking
Free Uniform plus £50 annual allowance towards uniform accessories
Contributory pension scheme
3 x Salary Life Assurance
34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
Option to buy and sell annual leave
Cycle to Work Scheme
Career progression opportunities
Access to Mental Health First Aiders
Employee Assistance Programme including professional counselling
Colleague discounts on Jet2holidays and Jet2.com holidays and flights
Recommend a Friend scheme (£250 for successful referrals)
Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

We offer 20 or 30 hour per week contracts on a permanent seasonal basis (our permanent seasonal contracts have a short rest period in between our busy Winter and Summer seasons). You will work a rolling rostered shift pattern. An example of a rostered shift pattern for a 30 hours contract is 3 shifts on, 3 shifts off.

No previous experience is necessary - if you have a passion for Customer Service and love working as part of a team, apply today, take our short online Assessment and if successful, we will invite you to meet our Red Team at an Assessment Day!

We hope you feel that you have what it takes to join our fantastic team and we look forward to receiving your application and welcoming you onboard!

Division

Jet2.com

Careers With Us

Airline

Careers Dept

At the Airport

Careers Team

Customer Facing at the Airport

Business Area

Ground Operations Uk

Team

Passenger Service Agent UK