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Job description

Details: • Job Title: Passenger Service Agent

• Pay Rate: £10.42 per hour
• Location: Birmingham Airport
• Shift Pattern: 4 on 4 off
• Shift times available: Early shift (0400-1100), Afternoon shift (1100-2100), Night shifts (1800-0600)

Are you interested in a career in the aviation sector? Optime are looking for Passenger Service Agents to join a prestigious client at Birmingham International Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security.
All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

Main duties:

• Being professional, polite and courteous at all times.
• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.

To be successful in the role, you will need:

• Great work ethic
• Excellent communication skills.
• Strong Customer Service
• Self-motivated and willing to work using own initiative
• Full UK Driving licence (desirable).
• To multitask and remain calm under pressure
• Previous airport experience is an advantage but not essential

Requirements:

• Passport or Birth Certificate
• UK Settled Status (If applicable)
• Proof of National Insurance
• Proof of (current) Address
• 5 Year Address History
• 5 Year Work Reference History
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

For an opportunity to join one of the largest operations in Birmingham Airport, please submit your CV to apply today!