Passenger Service Agent London, England
Job description
Passenger Services Agent
Job Description
Reporting to: Duty Manager Shifts: A mixture of early and late shifts (87 hours per month)
Main Duties
· To ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
· To verify the validity of passengers documentation, with respect to immigration and security considerations.
· Assisting disrupted passengers in accordance with Duty Managers instructions and with reference to the carrier’s disruption procedures.
· Attending to the needs of passengers who may require special assistance as a result of their age or physical condition.
· Comply with all SHP health and safety and security requirements
· Comply with internal updated procedures as instructed by Manager
· Comply with external updated procedures as instructed by Airlines and CAA
· Complete any tasks that the Duty Manager may require
· To supervise and carry out departure boarding control and safe co-ordination of passengers to and from the aircraft and the terminal building.
· To accurately control the boarding process, so as to be able to confirm the total number of passengers on board with reference to the security and safety considerations.
· To deal with passengers in a positive and friendly manner at all times.
· To conform to the Company’s grooming regulations at all times.
· Other duties will be assigned from time to time.
Person Specification:
· Ability to work well under pressure.
· Good Organisational and Interpersonal Skills.
· Ability to work rostered shifts and to be flexible in the event of disruptions.
· The discipline to carry out any valid instruction as requested by the Duty managers / Station Manager
· A good record for punctuality and time keeping.
Agents must be fully flexible and available to work rostered shifts in line with operational demand.
Job Types: Part-time, Fixed term contract
Contract length: 23 months
Part-time hours: 20 per week
Salary: £10.17 per hour
Schedule:
- Day shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- London, E16 2PJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
