Party Host Wilmslow, England
Job description
The Party Host is the member of the Hospitality Team responsible for the the party experience (everything except the bounce) and the journey from arrival to departure, delivering this experience and the activities and engagement in the party arrivals and party rooms. Reports directly to the Hospitality Manager or Hospitality Lead.
PURPOSE AND OVERALL RESPONSIBILITY
To ensure that you deliver Brilliant Basics and Moments that Matter through maintaining great standards of Cafe and F&B appearance & customer service, industry leading Park activities & exceptional engagement in a clean, safe and secure environment
- Organisation of F&B stock and food and drink preparation for parties and cafe to deliver full menu availability in good time with minimum wastage.
- Professional, confident, fun, positive, safe interactions.
- Maintaining energy, enthusiasm & service quality to ensure a great value for money experience.
- Cleanliness of party rooms, seating, food preparation and toilet areas. Brand Standards compliance.
- Food safety compliance, related due diligence documentation and team behaviours and appearance.
- Allergen awareness and labelling protocols followed to ensure compliance.
- Providing support to colleagues to ensure maximum positivity and productivity.
- Provide support to guests with assisting with party food and drink service, cake cutting and party bags at every opportunity.
- Provide support to both parents and children whilst part of or accompanying those in the party rooms.
- Entertaining party children, especially birthday children wherever an opportunity arises. Safe storage of all party belonging from shoes to cakes, party bags and presents.
DAY BY DAY FOCUS
- Guest experience.
- Team engagement.
- Product quality, presentation and availability.
- Ensure brilliant basics of safety, cleaning and product and park presentation.
MODELLING BEHAVIOURS
- Outgoing positive personality
- Excellent organisational skills
- Excellent verbal skills
- Excellent guest service and people skills
- Honest and open Reliable, committed and flexible
- Coach and motivator
- Hands-on, proactive style
- Enjoy work and have fun
- Team player
- Brand Ambassador
KEY MEASURES
- Guest satisfaction & NPS (+/- guest feedback ratio complaints to compliments)
- Staff engagement
- Named in feedback
QUALIFICATIONS AND SKILLS
- Enjoyment and experience of working with children or younger family members.
- Food Safety Level 2 (desirable but not neccasary)
Job Type: Part-time
Salary: £6.83-£8.50 per hour
Benefits:
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
- Weekends only
Work Location: In person
Reference ID: Party Host
