Parts Sales Support East Grinstead
Job description
Job Description Parts Sales Support Full Time OR Part Time considered East Grinstead Why Rolls-Royce? We are currently recruiting for an Order Management Support in our East Grinstead office. This role reports directly to Order Management Team Leader. You will be responsible for Efficient administration of Marine & Governmental and PowerGen sales orders from enquiry through to delivery, invoicing and all aspects of the Order Management Process. Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, a minimum of three days per week. Job Summary: The Parts Sales Support deals with customer (internal and external) enquiries and orders. The person has to process parts quotations / orders from receipt of enquiry through to delivery to the customer including as necessary placing the order on the supplier and seeing it through to invoice stage, resolving any issues arising along the way. On top of this they are expected to handle technical enquiries and liaise with the factory for answers as required. Process workshop tickets and monitor stock requirements for tickets. Support with VCA and Customer contracts. Key Responsibilities: Process workshop tickets, order any parts required and adjust stock requirements to for fill workshop needs. Accurately interpret customers enquiries both technically and commercially using information available and if necessary, liaising with the factory for answers Precisely check customers’ orders and process through to delivery stage as well as authorising / checking colleagues orders as per internal workflows Ensure timely and accurate parts order processing including placing on internal and external suppliers and liaise effectively with all parties as necessary Process customer returns and raise credit notes as required Ensure first class customer liaison including fulfilment of all reasonable customer requests Ensure timely and accurate production of sales invoices and clear purchase invoices promptly Assist with warehouse duties such as receipting and the picking and packing of goods as required during periods of overload and holiday Play a key role in periodic stock counts Maintain excellent liaison with all internal and parent company departments and participate generally in all departmental activities Assist with material requirement planning (MRP) to ensure suitable stock levels are maintained, meeting customers’ expectations Assist Parts Supervisor with forecasting and reporting as required Carry out any other departmental tasks which may from time to time be reasonably requested for example during periods of holiday, sickness or abnormal workflow To support VCA and Customer contracts Key Skills and Experience: Computer Skills - proficient in Microsoft Office. On the job training will be provided for SAP B1. Literacy and Numeracy Strong attention to detail, Enthusiastic person with strong interpersonal skills with ability to take on a wide range of tasks, Proactive in problem solving, able to effectively manage their time. Commercial awareness. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. We welcome applications from people with a refugee background. You can learn more about our global Inclusion strategy at Our people | Rolls-Royce Closing date: 26th October 2023 Job Category Factory Staff Posting Date 12 Oct 2023; 00:10
