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Job description

Job description

About us

Concentrix is in the IT, Technology and Finance industries. Being part of our team, you are able to enjoy:

• Work from home
• Medicash Level 1
• Bupa health insurance
• Extra day off in your birthday month
• Volunteer Time Off (VTO), paid time yearly to volunteer with an organization of your choice
• Annual bonus potential
• Training program

Duties and responsibilities

• Drive customer retention and revenue growth for an established customer base
• Achieve defined metrics by enabling the sale of products/services to a portfolio of strategic channel engagement partners
• Provide accurate weekly/monthly/quarterly sales forecasts
• Conduct monthly/quarterly consultative reviews and health checks analyzing business needs
• Create talk tracks specifically related to customer health and use predictive data to identify ‘at-risk’ customers
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and internal teams
• Facilitate and drive calls with channel partner to share best practices, communicate and drive channel programs and strategic growth opportunities to expand business
• Create, develop, and deliver training to the sales team, sharing key learnings and reinforcing the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Effectively partner and build strong business relationships with both internal and external stakeholders and global peers to ensure customer expectations are met
• Maintain a high level of CRM hygiene to ensure all relevant data is captured in a timely and consistent manner

Experience and Qualifications

• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relations, experience of high volume calling
• Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
• Demonstrated ability to maximize revenue through best practices
• Demonstrated ability to maintain overall ownership and to function as single point of contact for Top Channel Partners
• Demonstrated ability to manage multiple priorities effectively
• Consistent track record of success with a passion for exceptional customer experience
• Innovative with an aptitude to learn and optimize new technology and data

Job Types: Full-time, Permanent

Salary: £25,000.00-£37,000.00 per year

Benefits:

• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Quarterly bonus

Language:

• French (required)

Work Location: Remote