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Job description

Job description

Oakhouse Foods deliver delicious frozen meals, essential groceries and a range of texture modified meals. We pride ourselves on outstanding customer service from the team in the office, the warehouse and our drivers. We are looking for a telesales/ customer service advisor to join us in St Albans.

Job description

Telesales/ Customer Service Advisor Full or Part Time

Oakhouse Foods is a home delivery company delivering high quality frozen meals, a range of essential household goods and a range of pureed and softer meals. Outstanding customer service is critical, building relationships with our customers is fundamental and having a pro-active "can do" attitude is essential.

The role

Working as part of a small team to provide an excellent and personal service to our existing and new customers

Responsibilities

· Building a relationship with customers to maintain repeat business

· Contacting new enquiries in a timely manner

· Completing all daily activity calls

· Log all orders on SAP system correctly

· Maintaining the customer database to a high standard

· Supporting all areas of the business by communicating customer needs

· Working efficiently with Head Office on customer campaigns

Skills

· Strong background in a telephone-based customer service environment

· Caring and professional telephone manner

· Proficient with inputting data and maintaining a customer database

· Ability to build strong relationships with customers

· Excellent time management and organisation skills

· Team player who can help in other areas of the business when needed

· Competent computer skills including Microsoft packages

The ability to drive is a bonus.

Location

• You will be based at our warehouse in AL1, St Albans where there is free on-site parking available

Hours

• You will work a five day week (Monday to Friday) with the core hours from 0900 to 1700. You may, from time to time, be required to work additional hours which may include different start and finish times as well as occasional weekend work. As much advance notice will be given for this as possible.
• Part time hours will also be considered,

Holidays

• You will be entitled to pro rata allocation of 25 days holiday per year once you have successfully passed your probationary period. The holiday year will run from 01 April through to 31 March. All holidays must be agreed in advance with your manager and are subject to approval.

Salary

• To be discussed at interview

References

• Details of a referee will be required and they will be contacted.

Job Types: Full-time, Part time Permanent

COVID-19 considerations:
PPE will be provided

Job Types: Full-time, Part-time, Permanent
Part-time hours: 24 per week

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• St Albans, AL1 5HT: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Telesales/ Customer Service 011
Expected start date: 22/05/2023