Part-Time Sexual Health Adviser London, England
Job description
The SHL team are looking to recruit an experienced,motivated and enthusiastic individual to join us as a part time Band 6 Health Adviser,working a full day on Monday and Tuesday morning.
We are a modern, innovative and expanding online sexual health service and work with services users across London.
You will need to have excellent time management skills to manage a range of worklists during your working days.The successful candidate will manage a range of STI and HIV results over the telephone and online and be responsible for appropriately managing service users who trigger a safeguarding call back and referring for support into ongoing care.
We are looking for someone who can work independently and is able to multi-task and use multiple contact methods including texting, calling and emails. They need to possess excellent interpersonal and communication skills along with the ability to work with a diverse range of clients in an innovative sexual health setting.
We work remotely and in the office at the Chelsea and Westminster site.The post holder will need to ensure that they provide a patient-focused service at all times.The post is mainly online working and non-patient facing.
Please be advised that the interview for this vacancy will be 6th June and 7thJune 2023, if successfully shortlisted.
The post holder will be working independently -within a team of junior and senior health advisers- as the initial point of telephone contact for patients diagnosed with sexually transmitted infections through the e-Service that require management, treatment and follow up.
To confidently and appropriately manage service users (SU's} who trigger a safeguarding call back, and facilitate SU's in accessing any support they require, including any child or adult safeguarding referrals, and be aware of when to escalate a concern as urgent, such as a recent sexual assault.
To effectively provide telephone based pre and post HIV test counselling, including managing reactive HIV results. In addition, the post holder will also manage any other blood borne virus results and provide the information and guidance required by the SU to ensure they are managed safely and appropriately into on-going care.
To oversee the e-service recall system in partnership with the HA team and manning the HA phone line during their working day.
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for – our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.
- Facilitate the recall of clients with untreated infections or those in need of follow-up and/or test of cure by letter, telephone or visit.
- To exchange relevant information about clients and contacts with other Sexual Health clinics as necessary.
- Provide initial crisis intervention, assessment and appropriate referral for those clients contacting the service with associated problems, e.g. Sexual identity, sexual assault, substance misuse etc.
- Offer information and support, to deal with enquiries from both the general public and health professionals about Sexually Transmitted Infections, including HIV and managing clients who present
- with health anxiety; assessing and referring as appropriate. The role does also incorporate some occasional customer service duties such as re-setting passwords or answering Fresh desk ticketing
- To be competent in the management of safeguarding issues surrounding under 16 year olds (including Fraser guidelines), young people, and vulnerable adults and liaise with the multi-disciplinaryteam & Child Protection Services as appropriate, including referrals to social services when appropriate.
- To take sexual histories from clients as appropriate and refer on to relevant individuals in the multi professional team as part of the care pathway. This may also require you to order the occasionalasymptomatic tests on behalf of ASU.
- Provide HIV post-test discussion/support for those clients who have a reactive HIV test result, ensuring they are linked into HIV outpatient services and facilitating onward referral where necessaryto other appropriate services.
- Where appropriate, supporting partners, significant others, and immediate family of those newly diagnosed with HIV, including facilitating partner notification, testing and disclosure.
- Maintain accurate client records, ensuring all entries are dated, signed and designation recorded as in accordance with the Trusts policies and procedures.
- Attend multi-professional team meetings as necessary.
