Part-Time Reservation Agent Remote
Job description
The role consists of the following main responsibilities, with other variance depending on business levels:
· To accurately input bookings (Opera PMS) for hotel and thermal complex
· Maintain a working knowledge of company products and services
· Issue invoices and bills and send them to customers through various channels (mail, e-mail, BAVEL etc.)
· Manage account balances to discover outstanding debts or other inconsistencies
· Demonstrating excellent customer service skills through professional techniques
· To build and develop a close working relationship with the key clients (travel agencies and tour operators)
· To report customer services issues
· To colloborate with clients on different platforms
· To ensure quality control processes
· To work with our reservations department, if or when required
Person Specification
· Persuasive and confident individual who can adapt to differing circumstances.
· Excellent verbal and written English (French and German as an advantage)
· Excellent keyboard skills, both speed, and accuracy essential
· Excellent communication skills, ability to build close relationships with our key account
· Optimistic and resilient
· Customer service orientated through proactive measures.
· Self-motivated
· Computer literate
· Ability to prioritize tasks
· Ability to work under own initiative
· Excellent time management
· Proven track record in customer services
· Driven to achieve customer satisfaction and company targets
Benefits:
- Work from home opportunities
- Flexible working hours
- Wellness programs
- Casual dress
- Company events & social hours
- Discounted/free food
Job Types: Part-time, Contract
Contract length: 12 months
Part-time hours: 15 per week
Salary: £18,000.00-£21,000.00 per year
Benefits:
- Work from home
Schedule:
- Day shift
Language:
- French (required)
- German (required)
Work Location: Remote
