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Job Introduction

Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…

Rewards and benefits

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working

• Generous annual leave that increases with length of service

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies

• Defined pension contribution scheme

• Generous bonus and/or commission scheme

• Enviable team member discount including sale previews and double discount days

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment

• Subsidised gym memberships

• Annual travel pass and cycle-to-work schemes

• A sustainable car salary sacrifice scheme

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance

• Access to a wide range of training programmes to help your career development

Read on to find out how you can play your part in Reinventing Retail…

Role Responsibility

At reception the role will greet team members and visitors and process them on to their destinations, you can be expected to direct them to the correct place, contact their appointment host, arrange the correct access via our systems and perform other reception duties as outlined below. The reception duties will also include our Duke Street reception which is for our Senior Leadership Team and selected other functions.

The locker room host role is crucial, we provide a world class service for our customers and we expect nothing less than this for our team members, with 5,000 lockers controlled via our access control system, dry cleaning, bag storage, exceptional team member grooming facilities and a drying room this area will be vibrant and bustling.

This role encompasses both aspects of the team and visitor entrance and will be fundamental in our operation of the store.

Reception

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Directs visitors as necessary by maintaining team member and department directories
• Assists building security by following procedures, issuing visitor / team member badges
• Use of telecommunication system
• Maintains safe and clean reception area by complying with procedures, rules, and regulations
• Arranging building access in advance for large groups such as inductions and departmental meetings

Locker Room

• Directing team members around a 1.3 million sq. ft. building accurately and efficiently
• Managing the overflow and oversized baggage drop location
• Maintains safe and clean reception area by complying with procedures, rules, and regulations
• Controlling and managing our state of the art locker system controlled via access control cards
• Walking the area to meet and greet team members and to be a point of contact for any team members for advice, directions and staff welfare related issues
• Ensuring staff member facilities are maintained to a high standard (locker room, staff grooming facilities and bag drop) all defects and issues to be reported to the property helpdesk

The Ideal Candidate

• Trained in administrative and clerical procedures
• Knowledge of customer service principles and practices
• Good working knowledge and understanding of computer systems
• Specifically MS Office suite software
• Prior training on telephony systems (Avaya, Cisco etc)

• Previous experience in reception or concierge service essential
• Experienced in dealing with multiple stakeholder levels from team members to senior leaders
• Highly organised

• Personable and friendly
• Ability to successfully handle pressure
• Customer focused

About the Company

Everyone is welcome

Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.

Our awards cabinet

We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times.

Selfridges