Part time Customer Service Agent Leeds, England
Job description
Part Time Customer Service Agent
Function: Customer Service
Reporting To: Customer Service Manager
Hours: 18.75 per week
Working pattern: Monday & Tuesday 09:00-17:00. Wednesday 09:00 – 12:45
About the job
Gym King was founded in 2015 and has grown from ‘bedroom brand’ to a leading athleisure company with sales of £20m in 2019, available in 1,000 retail stores and online at thegymking.com. A highly entrepreneurial business driven as a tight fast moving SME.
The ideal Customer Service Agent will be passionate, enthusiastic, and hardworking with an eye for detail and a passion to deliver a great customer experience. The successful candidate will be solutions orientated, proactive and work well across functions.
What you will be doing:
· Supporting customers across e-commerce (web customers) to provide excellent customer service
· Resolving e-commerce queries through e-mail and phone to ensure smooth resolution of any issues.
· Responding to trust pilot comments to ensure customer concerns are fully resolved
· Work across multiple systems to ensure orders are processed and queries are logged and resolved.
· Working cross functionally to ensure we constantly work to improve the customer experience for both retailers and web customers.
· Updating process documentation to support training across the team
· Producing reporting updates to track performance and customer satisfaction
What we are looking for:
· 2+ years of office-basedcustomer service experience, ideally with knowledge of e-commerce
· Excellent communication and teamwork skills
· Strong customer service, query and complaint handling skills via phone/email/webchat
· The ability to manage and prioritise workload
· Ability to work cross functional to integrate business processes
· Ability to multi-task and meet deadlines in a fast-paced environment, taking ownership of tasks from inception to conclusion
· Experience of process improvements to improve service and optimise costs
· A highly organised, self-starter with excellent attention to detail and time management skills
· Resilience and problem-solving skills
· Strong Excel experience
Gym King values:
· Fearless
· Focussed
· Driven
· Resilient
· Gym King family
The successful candidate will demonstrate behaviours that are aligned to these values.
Benefits
· Basic salary of up to FTE £22,000 p/a pro rata dependent upon experience
· 25 days (FTE) holiday pro rata (plus bank holidays)
· Free onsite parking
· Relaxed and friendly working environment
· 40% Gym King discount for staff, friends & family
· 10 days (pro rata) sick pay (after completion of probation)
· Hybrid working
- GK profit related bonus scheme
- Flexible start (between 08:00-10:00) & finish (between 16:00 – 18:00) times
- Staff shop with heavily discounted sample Gym King products
- Fully paid for annual staff party
This role is based at Unit 6 Temple Point, Bullerthorpe Lane, Colton, Leeds LS15 9JL. 2 minutes off the M1 J46.
Job Types: Permanent, Part-time
Salary: Up to £22,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- e-commerce customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
