Part-Time Customer Service Advisor (Shift-Flexibility) Coventry, England
Job description
- Start Date: 26 June 2023
- Starting Salary: £22,250 per year (Prorated)
- Contract Hours: Choose between 12, 16, 20, 24 or 28 Hours
- Choose your own shifts between Monday to Friday 10-6:30pm in blocks of 4 or 8 hours (you must be able to work your contracted hours over a minimum of 3 days)
- You must be able to commit to 4 days full time training 26th-29th June 10-6:30pm, once training commences you will be able to choose your shifts
- Office-based in Coventry (CV1 2TE)
Are you Enthusiastic? Driven? Adaptable? Maybe looking for a career change?
No Experience, No Problem. We see this as an advantage.
About Us
AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.
About the Role
Do you lead a busy lifestyle and need flexibility from your employer? AT Management offers you the option to join us as a Part Time Customer Service Advisor with the ability to book your own shifts! All we need from you is a minimum of 12-28 hours over a 3 day period per week between Monday to Friday 10-6:30pm. Start date 19 June 2023.
This is a permanent position offering an excellent basic salary, incentives and an amazing team culture in a fresh and modern contact centre with great benefits. We’ll provide you with full training to ensure you’ve got all the tools for success. You will be based at our Coventry Office (CV1 2TE) which is a 4-minute walk away from the Coventry Train Station.
After completing our comprehensive training programme, you will be able to:
- Book and reschedule customers appointments via telephone and deal with Customer queries
- Contact customers regarding their appointments
- Take ownership of each and every call to maximise opportunity whilst maintaining a positive customer experience
- Update databases with customer details
- Meet or exceed monthly call and quality performance goals
About You
This position is open to all! Whether you are experienced, looking for a new venture or you’re looking to kick start your career, all we ask is that you bring your A-game! We will train and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed. You will receive ongoing coaching to support your further development.
If the below sounds like you, hit the apply button today to begin your journey with AT Management.
- Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment
- Able to commit to 1 week full time training during 19th-23rd June Mon-Fri 10-6:30pm
- Result orientated and have a determined attitude to achieve your KPIs
- Possess excellent interpersonal and communication skills
- Committed and resilient
- Keen to learn and develop
- The ability to work as part of a team supporting colleagues where necessary
- Commitment to excellence
- IT literate
Job Types: Part-time, Permanent
Part-time hours: 12-28 per week
Salary: £22,250.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Coventry: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (required)
Work Location: In person
Application deadline: 15/06/2023
Expected start date: 26/06/2023
