Part Time Customer Care Assistant (permanent) Kidderminster, England
Job description
DX Kidderminster requires a Part-Time Customer Care Assistant to handle enquires that arise regarding deliveries and collections across the UK at their depot in Kidderminster.
This role through proactive and timely actions, provides a delivery and collecting service to a wide range of customers that are located in our local area, with this you will be working alongside our operational and account teams, where you will be able to help our customers’ needs and resolve any potential issues.
Applicants will need to:
· Handle inbound, internal and external customer queries and manage through to resolution, these will be through telephone system and emails for our local customer accounts.
· Action all customer queries in line with the company processes and to our service level that our customers require.
· Work as part of a small team to ensure the best customer service delivery.
· Engage proactively with service centres to ensure customer requirements are received and actioned.
· You must be able to problem solve.
· Identify and action of escalating issues.
· Undertake any other customer account support duties as required.
Holidays: 20 days + Bank Holidays
If interested please email your CV to either [email protected]
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: £10.42 per hour
Benefits:
- Company pension
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Kidderminster: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Work Location: In person
