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Job description

MONCLER is currently looking for a permanent Client Advisor to join our team part-time (24h per week) at Heathrow Airport.

We are looking for Client Advisors who with impeccable presentation and a natural elegance will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.

The Client Advisor, in partnership with the team, is responsible for reaching individual results and

contributing also to the team targets.

Responsibilities and tasks:

• Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
• Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after-sales and clienteling activities, and providing a warm and welcoming environment;
• Achieves excellent selling performances and results;
• Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
• Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities;
• Ensures that company policies, procedures and standards are adhered to at all times;
• Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.

Requirements:

• Previous experience in sales roles; experience in structured fashion luxury/retail companies is a plus;
• Passion for retail, client service and luxury fashion;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills;
• Willingness to evolve in the organisation;
• Fluency & sophistication in English and another language is a plus;
• Digitally aware and open to new ways of working;
• Ability to work in a fast-paced, changing environment.

Job Types: Full-time, Part-time
Part-time hours: 24 per week

Benefits:

• Flexitime

Schedule:

• Flexitime
• Weekend availability

Work Location: In person

Reference ID: SRCA/HEATHROW/INDEED