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We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.

It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future.

We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

Position: Parking Manager (Cruise Operations)

Salary: Competitive Salary + Excellent Benefits

Location: ABP; Port of Southampton

Purpose:

This role has two key components.

• Manage ABParking, a B2C business in totality (c.70%). The primary purpose is to lead operational delivery and commercial growth of the Cruise Parking business, while maintaining compliance with GDPR and relevant payment regulation regimes (DD, credit cards etc).
• Duty Cruise Management (30%). The Primary purpose is to be responsible for managing all aspects associated with cruise calls at the respective terminals within the Port of Southampton.

Accountabilities:

• Establish and deliver the ABParking Strategy for the 5 YP and beyond, including review of ABParking customer journey.
• Responsible for the facilitation of safe, effective and efficient cruise calls, including planning and delivery of cruise operations.
• Analyse and optimise allocation of available space to scheduled cruises & re-optimise allocation in response to take up.
• Analyse and actively manage pricing for cruise parking bookings with reference to market pricing, seasonality and take up of spaces for scheduled cruises etc.
• Lead the ABParking team, including line management. Build on skills and coaching for high performance, and as required review and propose appropriate workforce plans to ensure resilient delivery of ABParking.
• Delivery of team processes for effective complaint and review management to inform business decisions.
• Lead identification, assessment, proposal and development of new ABParking opportunities and projects to grow EBITDA.
• Liaison with cruise customers and relevant stakeholders to ensure all information surrounding cruise call and ABParking requirements is received within a timely manner, with any anomalies planned for accordingly with the information distributed as required.
• Promote a successful Health & Safety culture, striving towards the company’s Beyond Zero behavioural safety ambitions and acting as a role model for this, always ensuring compliance with Health & Safety & Environmental policies and procedures

About you:

You will always act as an ambassador for ABP - clearly living and demonstrating the company’s Vison and Values. You will have all the attributes of a good leader whilst being a team player. However, the real key to success in this role is communication; it is essential that you can use your initiative, be self-motivated and proactive.

Essential Skills & Competencies

• Experience of working within a highly competitive and pressurised environment.
• Self-motivated, flexible approach to work, disciplined and organised, a decision maker.
• Able and willing to work outside normal office hours and at weekends as required.
• Passionate about customer service, operational quality.
• Resilient, with the ability to effectively lead a team and work as part of a wider team.
• A sound knowledge of all H&S related matters with a willingness to undertake further training.
• Experience of building strong relationships both internally and externally to the organisation to deliver business growth.
• Maintain an understanding of confidentiality and the sensitive nature of information with an awareness of required discretion.
• Full current driving licence

Additional Information:

When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits.
Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment.