Parcel Customer Operations Manager Northampton, England
Job description
Job reference number 293227
Parcel Customer Operations Manager - Crow Lane Delivery Office
Starting Salary £42,200 (dependent on experience) plus potential 10% bonus and 25 days annual leave
Part time
Permanent
Crow Lane Delivery Office, Crow Lane Industrial Estate, Northampton, NN3 9UB.
For a full job description, please click on the following link: Job Descriptions
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
You’ll ensure our smooth operation carries on to the evening and across the weekend. with full accountability for the team who deliver the later parcel operation, you'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to deliver great performance improvement.
This role is integral to making sure our parcel operation runs as smoothly as possible. You’ll play a major part in the trust we build with customers.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There are also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride, you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
Shift Patterns
6 days a week with rolling day off
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
Closing Date: 10th April 2023 Please note, this advert may close early if the appropriate number of applications has been reached.
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