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We are currently recruiting for a Paralegal to join the new enquiries team in our Clinical Negligence department, you will provide an important link between the client and the firm, having responsibility for aspects of file management, under supervision.

Duties will include:

Personalised Client Service

• Act as a first point of contact for prospective clients
• Undertake fee earning tasks to assist with obtaining funding for a caseload of pre funded cases under the supervision and management of qualified lawyers and carry out simple, routine tasks
• Draft legal documents using appropriate precedents and templates which address all relevant legal and factual issues and accurately reflect the client’s instructions
• Undertake effective legal research, using appropriate methods and sourcing, presenting the results accurately and clearly
• Highlight and escalate any issues to qualified lawyers
• Providing excellent client service at all times and adhere to the firms Client Experience (CX) principles
• Learn firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security data protection and file retention and destruction requirements
• Ensure adherence to all affiliations and standards connected to the department (Legal Aid, Land Registry etc.)
• Check to ensure all work complies with risk management policies and procedures, in particular concerning file opening processes and anti-money laundering. Audit files with the department to ensure files comply with risk management policies and procedures
• All administrative duties associated with this role

Sustainable Growth

• Support fee earners to prepare for BD & marketing activities
• Attend RWKG BD events where appropriate
• Take an active part in promoting the firm through Social media channels such as Twitter, LinkedIn and Facebook
• Update the CRM system to input data and manage the client information through the system including adding contact details, referrals and new clients. Act as a super user for the system
• Begin to build business relationships with 3rd parties under supervision (e.g agents, referrers, experts), responding to enquiries and building a good rapport

Dynamic Culture

• Demonstrate proactivity and creativity by seeking and suggesting improvements
• Develop meaningful relationships based on trust and provide support to your team
• Have pride in all work that you do and seek the best outcome for your work, your team and the Firm
• Be open, inclusive and supportive of others in the Firm, both in your team and business wide

Financial & Operational Excellence

• Arrange funding and progress cases swiftly to transfer to relevant fee earners.
• Time record all work
• Work towards personal objectives, recording progress within About Me
• Input into procedural changes, making suggestions for improvement and efficiencies.
• Take ownership of projects where appropriate.

Skills, Experience and Attributes

• Legal qualifications are desirable (LLB or CILEx)
• Previous experience within a legal support or administrative role
• Excellent organisation capability with the ability to effectively prioritise
• Solid understanding of Microsoft Office suite and other relevant IT platforms
• Strong written communication skills
• Demonstrate a good understanding of client relationship management
• Ability to undertake basic legal work under supervision and use initiative where required
• Excellent organisation capability with the ability to effectively prioritise
• Solid understanding of Microsoft Office suite and other relevant IT platforms
• Strong written communication skills
• Demonstrate a good understanding of client relationship management
• Ability to undertake basic legal work under supervision and use initiative where required