Job description
- Responsible for the coordination and/or administration of standardized work methods, protocols, policies, and procedures related to on-going corporate services and legal matters.
- Assists in the development, implementation and evaluation of departmental policies, procedures, and standards.
- Balances and utilizes technical and practical skills to adjust to changing priorities, ability to use initiative, take responsibility, be proactive and work in a complex environment.
- Supports the client service focus by ensuring all client needs and/or inquiries are seamlessly relayed to appropriate and correct staff in a timely and professional manner. This position participates in various department meetings and committees.
- As a member of a project/program team, executes project work plans and revises as appropriate to meet changing needs and requirements while ensuring they support the service delivery model, guiding principles and vision of AgeCare.
- As a member of a project/program team, provides input into the project/program including assisting with the identification and resolution of issues and conflicts related to the project.
- Ensures project documents are complete, current, and stored appropriately.
- Keeps members of the project/program team up to date on the project progress and relevant information.
- Maintains litigation registry, diarizing, research and correspondence on said matters.
- Manages corporate document and contract management framework, including maintenance of contract database in physical and electronic forms.
- Prepares and maintains corporate records and filing maintenance (minute book, resolutions, notice filings).
- Provides input and support into the processes of identification to resolution of issues, including follow up.
- Manages routine issues/situations according to policy/procedure.
- Fosters and maintains positive relationships with a variety of AgeCare internal and external stakeholders.
- Builds and maintains an effective network of contacts and resources at various levels of the organization to efficiently manage complaints, potential litigation, and litigation matters.
- Supports commitment to the vision for AgeCare through effective communication strategies and protocols.
- Provides information on standard requests.
- Communication involves diversified but generally non-complex or controversial exchange.
- Contributes to development of strategies to convey information or training programs for services related to Legal and Corporate Services.
- Responsible as the first point of contact for managers, staff, leadership, and designated portfolio VPs.
- Assesses the requirements of the contact and provide guidance to ensure the appropriate steps are taken.
- Assists in the design of overall evaluation frameworks including input into the evaluation of research design projects.
- Participates in conceptualizing research questions, qualitative and quantitative evaluation methodologies, administering evaluation and quality assurance instruments and writing of evaluation reports, manuscript preparation and publications.
- Analyses research data and provides interpretation of the data for reporting purposes.
- Conducts factual and legal research: culls relevant information from a variety of sources.
Risk Management
- Promotes an environment that fosters quality improvement and a culture of safety for staff and residents.
- Commits to continually improving health and safety performance through promotion of culture by supporting hazard assessment, risk management, incident identification, reporting and correction, and compliance with applicable regulations, policies, and safe work practices.
- The position has the ability to support and work within new or modified approaches, practices and processes in the organization.
- Recognizes need for change across service areas and sets priorities accordingly. Continually analyses the change process and makes necessary adjustments to maximize effectiveness.
- Recommends processes and procedures and other changes for approval, to assist the program/service.
- A minimum of an undergrad degree, paralegal or legal assistant diploma.
- Previous experience of a minimum of five years related legal experience in a law firm, private and/or public sector legal environment or in an organization of significant size, complexity and diversity is preferred (healthcare experience an asset). A demonstrated clear pattern of professional and personal development.
- Must be proficient and experienced in Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.
- Experience with Adobe Professional, Workshare Compare and SharePoint an asset.
- Commissioner for Oaths a plus.
- Proficiency with legal research tools.
- Experience as a team member in project planning, execution, reporting, monitoring and evaluation.
- General knowledge of the client group/function supported and the standards, policies and procedures.
- Understanding of physical and human resource management principles, concepts, and financial impact.
- Knowledge and skills in problem solving and concerns resolution.
- Strong commitment to operating within a team environment and the ability to work with others to achieve common goals.
- Ability to establish and maintain effective working relationships with internal and external stakeholders.
- Effective communicator with strong organizational skills, influential skills, client focused orientation and commitment to providing quality services.
- Ability to communicate effectively with a variety of stakeholders to respond to standard requests and relay information.
- Experience in research, data analysis and/or interpretation, evaluation methodologies, and developing effective reports.
- Demonstrated ability to facilitate change.
- Experience in project work, processing and maintaining legal files.
- Working knowledge of legal terminology and legal writing.
- Ability to negotiate with, and handle, demanding or difficult external contacts, as well as sensitive corporate and legal issues.
- Ability to manage a large number of contracts, follow the litigation process and conduct research.
- Possesses excellent interpersonal skills and projects a professional manner in all internal and external relationships.
- Flexibility to adjust to changing priorities, ability to use initiative, take responsibility, be proactive and work in a complex environment.
- Ability to analyze varied and complex situations, direct and implement action, and follow up as required.
- Excellent organizational skills required with exceptional attention to detail.
- Ability to demonstrate successful problem solving and conflict resolution skills.
- Demonstrates a desire to continuously learn and apply new learned skills.
- Handle multiple competing priorities.
- Demonstrates innovation and problem-solving skills.
- Handle sensitive situations that require empathy and tact.
- Demonstrated ability to build positive relationships.
- Excellent written and verbal communication skills, and outstanding customer service skills.
- Must have the ability to communicate clearly and effectively and be organized in all aspects of the job.
- Demonstrates effective time management skills.
- Must function independently, have flexibility, personal integrity and the ability to work with senior management.
About AgeCare
CEO: Dr. Hasmukh Patel
Revenue: $1 to $5 million (USD)
Size: 1001 to 5000 Employees
Type: Private Practice / Firm
Website: www.agecare.ca