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Rethink Black Country 24/7 service are hiring a Overnight Team Leader - this is a great opportunity for an individual who is looking to take their next step.

The service offers a free 24/7 helpline for people in The Black country (Dudley, Wolverhampton, Sandwell and Walsall) who require support on urgent mental health concerns.

Trained mental health support staff are on hand to answer calls from members of the public. We tailor our response to each caller's situation.

This may include:

• Listening, and guidance
• Practical support ideas
• De-escalation of crisis
• Encouragement to explore self-help options
• Community-based resources which may be able to help
• Onward referrals and a follow-up call if required

Our first response will be to try to avoid the need for a clinical intervention where possible; however, we are working alongside NHS clinical staff who can give support or take ownership of calls where this is needed.

Support is available to people of any age living in the Black Country and experiencing urgent mental health difficulties or concerns

Reporting into the Deputy Service Manager you will

• be a positive role model and coach, as a lead recovery practitioner providing expertise and guidance on practice issues to the team; developing their knowledge and skills and embedding the recovery model and ISSP into practice;
• ensure all staff and volunteers are supported and developed through on the job coaching.
• ensure that all staff and volunteers within your team receive an effective induction programme and achieve the “Care Certificate” (if appropriate to the role);
• provide effective line management to staff, including early intervention to address performance and attendance issues at Stage 1 of relevant policies and procedures;
• liaise with the Service Manager to ensure that any staff training and development needs identified via supervision / appraisal are within budget;
• support the Service Manager/ Senior Mental Health Officer in the recruitment of staff and volunteers within the service, acting as a panel member in line with Recruitment and Selection policy;
• ensure that effective communications are in place and that the team is kept fully informed of organisational and service developments;
• work with the team in developing and maintaining quality improvements ensuring compliance with internal and external quality assurance systems;
• ensure all administrative, recording and reporting requirements, such as RIS/RIVO are undertaken in an appropriate and timely way by the team;

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Please see further details on our Website

You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!

Don’t meet all requirements?

If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!

Caring for our people.

We offer a wide range of support. Some of our benefits include:

• PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
• Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
• Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
• Planning for the future: We have a contributory pension scheme.
• Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.
• £300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.

We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.

The Recruitment Advisor looking after this role is Sarah Nicole Birch. If you have any questions about the position, please feel free to drop her an email at