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Job description

Job Overview

Our large High Ropes course has been established for 11 years in a sheltered woodland bowl on the Kelvedon Hatch Secret Nuclear Bunker estate. You will be responsible for supporting the existing management team in the safe operation of our multi-activity site.

Responsibilities and Duties

• Welcome guests and prepare them to take part in their chosen activity.
• Assist in successfully delivering the adventure, ensuring a great customer experience, caring for equipment, managing facilities, Health & Safety and some administration
• Ensure guests complete relevant paperwork and comply with company rules and policy.
• Instruct and brief guests on safety procedures prior to commencing activities.
• Monitor the safety of guests while they are with us.
• Comply with all relevant health & safety procedures.
• Assist with risk assessments and method statements where required.
• Carry out course maintenance checks and remedial works.
• Oversee the daily operation of the site in the absence of the Site Manager
• Lead the site team and ensure the highest standard of customer service and safety
• Act as mentor and coach to the team, feeding back to or escalating to the site manager with recommendations for action where appropriate.
• Minimising and investigating customer complaints, swiftly resolving any issues.
• Participating in local marketing initiatives and raising brand awareness withing the community.
• Assisting in the wider business including Nuclear Races & Wild Forest Obstacle Centre.

Desirable Qualifications

• Experience working within an Outdoor Centre
• Previous instructional experience
• Experience managing a team
• Marketing and sales experience
• Practical DIY & maintenance skills
• Computer literate
• First Aid Qualified

Working hours

You will be contracted 30 hours a week. This will include weekdays, weekends, bank holidays and school holidays.

It is expected that you will work additional paid overtime during school holidays and throughout the summer.

Accomodation may be avalaible on site

Job Type: Full-time

Salary: £13.00 per hour

Benefits:

• Company pension

Schedule:

• Day shift
• Holidays
• Overtime

Ability to commute/relocate:

• Brentwood, CM15 0LA: reliably commute or plan to relocate before starting work (required)

Work Location: In person