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Job description

We’re currently looking for an Inbound/Outbound Sales Advisor, where you’ll be championing world class customer service by dealing with inbound sales enquiries - making sure to upsell and cross-sell wherever possible.

As part of the dedicated ProService Sales Team, you’ll be working with customers from a variety of sources where you'll thrive in a fast-paced environment and push to continually hit targets through your sales techniques.

This role offers plenty of opportunity for growth and development, giving you a chance to gain invaluable insight into multiple facets of HSS, and allowing you to reach your full potential.

What you’ll be doing:

• Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
• ​​​​​​​Conducting outbound calls with clients who we identify as being able to upsell to
• Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
• Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
• Effectively cross-sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions
• Meet and exceed sales targets and KPI’s such as revenue, profitability, call volumes and quality, talk time, data enrichment

What you’ll be doing:

• Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
• Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues and disputes at the front end of the transaction
• Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
• Effectively cross-sell, upsell and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions
• Meet and exceed sales targets and KPI’s such as revenue, profitability, call volumes and quality, talk time, data enrichment

What do you bring?

The successful candidate will have:

• Customer obsessed with an eye for detail, able to multitask and have good commercial awareness
• Resilience and tenacity
• Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach Professional and effective all-round communication and telephone skills to build relationships and ensure expectations are met​​​​​​​

What do you get back?

In line with our culture and values we Make it safe, Make it happen, Make it better and Make it together. So we promise that your career with us will be rewarding. Here are just some of the benefits you have access to when you join:

• Competitive salary with bonus potential and access to our group pension plan
• Holiday allowance of 25 days per annum
• Holiday Buy scheme giving you the option to purchase up to 5 days (FTE) of annual leave
• FREE Hire from our core range, with 50% off for friends and family
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• Training and development – on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role
• Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more
• Life assurance is provided at twice your basic annual salary
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work and more
• We offer Financial Wellbeing support through Salary Finance
• Full work wear and PPE provided with a full induction on entry to your new position, covering everything from Health and Safety to the ins and outs of your role

Who are HSS?

The short answer? We are a leading provider of tools, equipment, and support services to a huge range of industries across the UK and Ireland, all powered by the latest technology. We can supply over 9,000 bits of equipment, from industrial generators and cranes, right down to carpet cleaners and floor sanders, and everything in between.

And it does not stop there. We supply everything our customers need to get the most out of the equipment they hire from us, so whether that’s fuel, training courses for their colleagues, consumables like sandpaper, whatever they need to get the job done, we can provide it.

At HSS, we prioritise inclusivity and diversity. Therefore, we are committed to attracting, recruiting, and supporting candidates and colleagues from a diverse range of backgrounds. This helps us to facilitate a rich mix of culture and experience across the entire Group, ensuring mental and physical wellbeing remain at the forefront of our work force.

Job Types: Full-time, Permanent

Salary: From £11,111.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Experience:

• Inbound/Outbound Sales: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location