Out of Hours Customer Support Remote
Job description
Avaliable Job Today Kick Start your career in logistics!
We’re on a mission to become the UK’s leading contract logistics business and we want you to come along for the ride!
We’ve gone from being a small business to working with some of the UK’s most respected and trusted brands and our portfolio continues to grow year on year.
We know how to deliver exceptional service and so do our staff. Our rapid success and retention of both clients and employees is based on our ‘Flexible. Respectful. Supportive. Mindful’ approach and we live by it.
We have created 2 new roles and are seeking Out of hours Customer Service Administrators to join our friendly team based in Sunbury (Home based working with option to be office based). The successful applicants will work on a 4 on 4 off shift pattern 365 days a year. Each shift will consist of 6 hours (01:00-07:00)
Applicants will need to be based in the United Kingdom and within 1 hour or 50 miles from Sunbury On Thames (TW16 7DY) for initial and ongoing training.
What you’ll do:
. Answering incoming calls and emails from customers in a timely manner
· Liaising with the driving teams and managers to allocate work
.Monitoring Out of Hours Drivers and offering support
· Updating Contract Managers of any service issues
· Build and maintain strong relationships with clients and colleagues
What you’ll need:
· Excellent communication skills both written and verbal
· Good IT skills including Excel and MS Office Suite
· The ability to work independently and as part of a team
What we can offer you:
· Career progression for ambitious staff, we love to promote from within!
· Training to further develop your skill set
· Discounts on client products
· 20 Days Holiday, plus Bank Holidays
Hours:
. 4 on 4 off 6 Hours per night
. Covering Out of Hours Services from 01:00-07:00
Job Type: Part-time
Salary: £15 per hour
Benefits:
- Company pension
- Work from home
- Laptop
- Contribution to home internet
- Staff discounts
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year minimum
- Logistics experience preferable
Work Location: From home but can be based in our Sunbury office if preferable
Job Types: Part-time, Permanent
Part-time hours: 24-30 per week
Salary: £15.00 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
Schedule:
- Night shift
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Shift availability:
- Night shift (required)
- Overnight shift (required)
Work Location: Remote
Reference ID: OOHCS01
