OTC Specialist Nationwide
Job description
OTC Specialist
The scope of the role is all of the Managed & Leased Hotels in the HAFS (Hilton Accounting & Financial Services) model in the UK & Ireland.
The role will be working as of part of a team of 4 (Subject Matter Experts) Specialists, operating at a single location in the UK.
The Credit Controller will be responsible for ensuring that the hotel-retained activities are performed in line with timeliness and quality SLA & KPI targets. The role will assist to resolve transactional queries where necessary.
The Credit controller will also partner with the HAFS team and Hotel Operations to identify & implement process improvements for the Tower, and the role will be targeted with driving improvements in KPI performance and reducing exception-handling for the Hotel teams involved in all aspects of the Credit control processes. The current operations involve a considerable amount of reactive transactional firefighting, and this role will be tasked with driving process improvements & reducing Hotel query-handling in this credit process Tower for all Hotels in scope.
Key stakeholders will include, FP&A team, Hotel General Managers, HODs, Hotel Operational teams, Corporate Functional teams, Compliance team, and HAFS team.
The role will also be responsible for driving a high performing team culture.
The Salary for this role is between £22,308 and £24,000 a year DOE
· Work within a team of Specialist SMEs to build on deep credit and accounts receivable process knowledge to lead the Operations Finance efforts to optimise performance.
· Use RCA (Root Cause Analysis) tools and trend analysis to identify fixes and improvements in processes to reduce and/ or remove exception-handling by the hotel teams in the functional Tower.
· Act as an escalation for unresolved queries by the Hotel Operations teams
· Help deliver training to Hotel Operational teams for this application processes. This may involve refresher/ new starter trainings, and also training process changes.
· Deliver continuous improvements to reduce exception-handling and query volumes within the support function. This is expected to include frequent workshops with the Centre of Excellence team and the delivery of communications & trainings to Hotel teams using these processes.
· The role will require travel, especially to Hotel teams.
· Work with a Process Improvement mind-set to ensure understanding and compliancy at property.
· Work closely with your fellow Accounting & Control Specialists to drive consistency and improvements across all the functional Towers in the HAFS model.
· Act as holiday cover for your fellow Specialists.
· Oversee to ensure operations compliance with all retained internal controls at property level.
· Performs other duties and responsibilities as assigned or required
· Report irregularities and non-compliant situations to General Manager and Regional Finance Director as required by corporate guidelines
· Ensure that the best interest of the hotels, Hilton and owners are protected. Seek legal advice, if deemed necessary, from the Hilton legal department
· Executes directives of organization’s mission, goals and objectives and demonstrates through ongoing and direct motivation, communication, group dynamics and leadership
· Ensures communication plan as established by department head is properly executed
Required Qualifications
· Minimum of 1 year’s relevant work experience Knowledge of Tower operations to include all aspects.
· Ability to exercise sound judgement and decision making skills
· Excellent written and verbal communication and comprehension skills
· Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
· Must possess the ability to analyse large amounts of data/information efficiently and accurately.
· Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.
