Order Processor/ Customer Service Greenford, England
Job description
Responsibilities include:
- Processing orders for fresh fruit and vegetables.
- Accurately listening to and processing orders on the telephone aw well as email orders
- Dealing with enquires / queries from both customers and production
- - General office administration Responsible for processing purchase orders and maintaining product database ensuring product codes and prices are consistent across all systems.
- Inputting customer orders in the system and issuing delivery notes accurately.
- Matching purchase orders and signed delivery notes and actioning any shortages/replacements.
- Pro- Actively handling customer query calls and emails in a professional and efficient manner.
- Answering incoming phone calls, meeting and greeting visitors, handling intercom system, fulfilling all other ad-hoc reception duties.
- Ensuring documents and records are stored accurately in our filing system.
- Prioritising workload to action last minute and urgent requests by liaising with Production.
- Proactively foreseeing potential issues and finding solutions in advance.
- Complying with health and safety procedures keeping the office environment clean and tidy.
- Liaising with production teams and warehouse personnel to ensure orders are processed on time and in full.
- Evaluating all relevant information to effectively handle customer queries or complaints, including return requests and invoice queries.
- Communicating with Production Department regarding any shortages/substitutions.
- Liaising with Commercial and Finance Departments for price maintenance/order cancellations.
The successful applicant will:
- Be computer literate with a high standard of written and spoken English
- Have excellent interpersonal skills
- Be meticulous in their work, with a keen eye for detail/accuracy
- Be able to work under pressure
- Have excellent time management skills
- Be able to work as part of a team
- Relaible
Working hours:
6 Days a week Sunday to Friday
5.00pm to 10.30 pm
If you feel you have the skills and experience required for this Order Processor / Customer Service role, please apply now with your CV and a covering letter explaining why you feel you would be our ideal candidate.
Job Types: Full-time, Permanent
Salary: £12.00 per hour
Experience:
- order processing: 2 years (preferred)
Work Location: One location
Application deadline: 21/03/2022
Reference ID: OP 3.30-11.30
