Order Processor/ Customer Service

Order Processor/ Customer Service Greenford, England

Gradegold Catering Ltd
Full Time Greenford, England 12 GBP HOURLY Today
Job description

Responsibilities include:

- Processing orders for fresh fruit and vegetables.

- Accurately listening to and processing orders on the telephone aw well as email orders

- Dealing with enquires / queries from both customers and production

  • - General office administration Responsible for processing purchase orders and maintaining product database ensuring product codes and prices are consistent across all systems.
  • Inputting customer orders in the system and issuing delivery notes accurately.
  • Matching purchase orders and signed delivery notes and actioning any shortages/replacements.
  • Pro- Actively handling customer query calls and emails in a professional and efficient manner.
  • Answering incoming phone calls, meeting and greeting visitors, handling intercom system, fulfilling all other ad-hoc reception duties.
  • Ensuring documents and records are stored accurately in our filing system.
  • Prioritising workload to action last minute and urgent requests by liaising with Production.
  • Proactively foreseeing potential issues and finding solutions in advance.
  • Complying with health and safety procedures keeping the office environment clean and tidy.
  • Liaising with production teams and warehouse personnel to ensure orders are processed on time and in full.
  • Evaluating all relevant information to effectively handle customer queries or complaints, including return requests and invoice queries.
  • Communicating with Production Department regarding any shortages/substitutions.
  • Liaising with Commercial and Finance Departments for price maintenance/order cancellations.

The successful applicant will:

- Be computer literate with a high standard of written and spoken English

- Have excellent interpersonal skills

- Be meticulous in their work, with a keen eye for detail/accuracy

- Be able to work under pressure

- Have excellent time management skills

- Be able to work as part of a team

- Relaible

Working hours:

6 Days a week Sunday to Friday

5.00pm to 10.30 pm

If you feel you have the skills and experience required for this Order Processor / Customer Service role, please apply now with your CV and a covering letter explaining why you feel you would be our ideal candidate.

Job Types: Full-time, Permanent

Salary: £12.00 per hour

Experience:

  • order processing: 2 years (preferred)

Work Location: One location

Application deadline: 21/03/2022
Reference ID: OP 3.30-11.30

Order Processor/ Customer Service
Gradegold Catering Ltd

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