Order Entry Coordinator London, England
Job description
Funko Overview
Founded in Everett (US), Funko is the global purveyor of pop culture consumer products, most well-known for its collectible Pop! Vinyl figures. With over 1,000 licenses, Funko has the largest portfolio of categories and items in the pop culture business. Funko’s inimitable designs span: vinyl figures, apparel, plush toys, board and card games, keychains and more. Funko also owns brands including; the innovative Snapsies™ toy, the Japanese inspired Paka Paka, Wetmore Forest and more. With a world renowned in-house production and creative team, the Funko brand will only grow from here!
Funko EMEA Overview
Funko EMEA’s HQ is based in West London’s Hammersmith, UK and its brand-new state-of-the-art distribution centre is based in Coventry, UK. At Funko EMEA, we have a diverse and collaborative culture with a propensity for action whilst always striving to have FUN! To learn more, visit our first-ever European online store www.FunkoEurope.com, check out www.Funko.com and stay in touch on social over at Twitter (@FunkoEurope), Facebook (/FunkoEurope) and Instagram
Role Purpose
The Order Entry Coordinator handles a variety of customer and operational transactions in partnership with designated members of the customer service and KAC teams. The Order Entry Coordinator will be processing orders, managing unclean orders, processing order amendments, completing team tasks and resolving discrepancies. Order Processors are also responsible for providing excellent customer service.
What You’ll Do:
- Process B2B customer PO’s
- Manage unclean PO’s
- Process PO amendments
- Complete ad hoc team tasks
- Run exception reports and complete actions required against these reports
- Manage internal and customer EDI Portals
- Provide operational support with sales activities and projects for sales
- Participate in product/brand knowledge training to learn about new and existing product lines
- Ensure the highest level of customer service resulting in increased productivity and achieving quarterly incentive goals
What You’ll Bring:
- Previous experience in an Order Entry role
- Must have effective verbal and written communication skills
- Excellent attention to detail
- Pro-active, creative and self-motivated work style
- Exceptional organisation and time management skills
- Demonstrable client service focus
- Previous use of Microsoft excel
What Funko Offers
Funko offers competitive salaries and our benefits include 25 days annual leave per year (pro rata), pension, discretionary company bonus and a wide variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox.
Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
