Oracle Cloud Product Support Leeds, England
Lloyds Banking Group
Full Time
Leeds, England
38232 - 42480 GBP ANNUAL Today
Job description
End Date
Tuesday 16 May 2023
Salary Range
£38,232 - £42,480Agile Working Options
Job Description Summary
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Job Description
Lloyds Banking Group
Edinburgh, Leeds, London, Halifax, Bristol, Manchester – We’re happy with home working the majority of the time, however you’ll need to be in office 1 to 2 days per week.
Salary & Benefits: The base salary banding for this role is £48,663 to £54,070 in London and £41,715 to £46,350 outside of London plus annual personal bonus, 15% employer pension contribution, private medical insurance, 30 days holiday plus bank holidays.
We also offer flexible working hours, agile working practices flexibility to suit your lifestyle and ensure a good work-life balance.
Who are Lloyds Banking Group and where does this role sit?
We're the UK’s leading digital franchise, with over 13 million active online customers across our three main brands—including Lloyds Bank, Halifax and Bank of Scotland—as well as the biggest mobile bank in the country. Our mission is to build the bank of the future, and we need your help!
Cloud Services support the delivery and ongoing support for a diverse variety of Private Cloud Platforms which form art of the bank’s strategy to modernise and digitise its footprint on our journey to help Britain recover.
It is an exciting time to join this fast-paced, innovative area and support the evolution of a highly customer-orientated, innovative, and agile service provision.
We're looking for a product support assistant to join the Oracle Cloud team, helping to shape the future Oracle Cloud products within the bank. This role will involve supporting the 100+ applications currently live on the platform and exploring and implementing new technologies across the estate.
This is a phenomenal opportunity to join our team so make it possible and apply today.
Specific activities which you’ll be responsible for include things like;
Joining the Oracle Cloud Platform Team, you'll work directly with the Senior Product Manager. You'll contribute to the end to end lifecycle of the Oracle Cloud products including the delivery of new features, improvements to our existing estate and scoping of future products. You’ll be required to:
- Translate business customer needs into technical requirements ensuring that engineering teams understand exactly what is to be delivered and manage these requirements
- Identify platform and product evolution opportunities in response to known customer demand, existing deficiencies, supplier enhancements and wider industry developments. Then developing the opportunities
- Enhance customer advocacy by promoting the platform and products, acting as a focal point for customer feedback and driving retention through proactive engagement initiatives
- Providing recommendations on optimisation across all services, delivering the best value to LBG at all times
- Provide support to the Cloud Technology Services Leadership Team showing flexibility to be able to adjust to, and contribute towards, Business priorities.
What do we need to see from applicants
- A desire to develop a solid understanding of Oracle Cloud Infrastructure and Oracle Databases in order to be an advocate
- Experience of working as a Product Manager or Product Owner, defining and prioritising product backlogs and seeing work through to delivery
- The ability to think outside of the box to solve problems with strong influencing skills including an innovative approach
- A pro-active attitude to work by yourself - work will not always be lined up and given explicitly.
- Ability to manage multiple projects and partners at once
Desirable skills to have
- Experience working on Oracle Cloud Infrastructure (OCI) and/or Exadata Cloud At Customer Infrastructure
- Previous experience working with Oracle Databases
What can I expect in Return?
We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential!
As a new colleague to the team, you’ll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued.
We're also passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And, being disability positive, reasonable adjustments can be accommodated in our Recruitment process, just let us know.
Together we’ll make it possible!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
