Ops Support Administrator Walsall, England
Job description
About The Role
RAC have an exciting opportunity for an Operations Administrator to join our SMR Division on a Full Time, Permanent basis.
This administrative job role is primarily to support both our field and office-based teams across SMR.
Duties will be supportive in the accurate booking, collation, and distribution of work activities, as well as supporting management and supporting with overflow activity across all areas. Additionally, you will be providing admin & IT support to both field & office-based management, collating information and forwarding of reports across all areas, maintain office records for scheduling and billing & queries for individual clients. This role reports to the Inspection Services Team Manager.
You will be required to work 35 hours a week, Monday to Friday - 8:00am till 4:00pm / 10:00am till 18:00pm (alternate weeks)
Key Accountabilities.
- Providing assistance to consumers and corporate customers by means of verbal and electronic communication.
- Providing support for both field & office-based management, in line with IT requirements for new colleague induction program.
- Access and maintain team & supplier databases, spreadsheets, and reports with the purpose of collating, entering, updating, processing and checking data.
- Supporting new business implementations, including uploading new data into CRM.
- Working with and in support of team colleagues to ensure service efficiency and quality levels are achieved and maintained, across all areas.
- Maintain an up to date knowledge of all customer accounts across the SMR division products, to enable you to provide support where appropriate, as well as keeping up to date with all processes & procedures to assist quality assurance.
What we are looking for.
- Excellent PC skills with ability to use standard and bespoke packages.
- Extensive knowledge of Microsoft office, including building PowerPoint slide decks & spreadsheet.
- Good written and verbal communication skills, including with key stake holders.
- Quality oriented, resilient when working to deadlines, with strong attention to detail and good organisations skills.
- Application of quality-orientated work processes and procedures.
- Experience of work within a customer service / contact centre environment.
For more info- Please download Job Description
