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Job description

• Previous applicants please do not apply*

We are currently looking to recruit an enthusiastic and motivated full-time Administrator to be part of our dynamic administration team based in our offices at Kingfisher House, Huntingdon.

This particular role is within the Older Peoples Mental Health team and will be supporting the nurses and Psychiatrists. The admin team strive to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, families and colleagues. We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff.

For further information relating to this role please contact Samantha Kennett on 0330 8080765

The post holder will be responsible for providing efficient, effective and timely administrative support for the mental health team. Such support will include liaison with external referrers, Trust staff and team and Admin colleagues to ensure effective communication and administrative systems are maintained for the receipt and onward delivery of all referrals for all Divisions.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference for our community by supporting people with mental health or learning disability needs then we want to hear from you.

Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.

Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.

Please refer to the attached job description and person specification for full details of responsibilities
1. Word processing of all forms of correspondence, reports and summaries that are required by the team.
2. Answer all telephone calls within the defined timeframe.
3. To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
4. Record information in the chosen software timely and accurately.
5. Manage all calls in a controlled and professional manner.
6. Deal with difficult callers in a calm and professional manner.
7. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
8. Attend and book rooms for team meetings, take, transcribe and distribute minutes on a weekly basis.
9. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
10. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
11. Maintain filing in electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
12. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
13. Undertake training of new staff as directed by Line Manager and/or other managers.
14. Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
15. To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations.
16. To provide operational support for clinical letters / correspondence using necessary computerised systems.
17. To provide administrative support to clinical staff including consultant psychiatrists

We are always on the lookout for enthusiastic, reliable staff who want to learn new skills and have a thirst for knowledge. If you are passionate about delivering a high-quality service to patients and relatives, then this role might be just right for you.

USPs: (Unique Selling Points)

• Excellent prospects and career progression
• The NHS is one of the largest organisations in the UK, we are always looking for great staff who can support our patients
• Equality, diversity, and Inclusion
• Disability, Equality standard
• Great support which includes our staff support hub
• Professional development via the CPFT Academy which provides in-house training programmes
• Stress awareness training
• Mindfulness training
• Staff support Hub
• Staff mental health and psychology services
• Salary sacrifice scheme
• Staff discount schemes
• Pension Scheme
• Flexible job share
• Occupational health support
• Generous annual leave allowance 27 days plus bank holidays
• NHS discount
• Blue light cards