operator San Marcos, CA

Kaiser Permanente

Full Time San Marcos, CA 29.589903846153845 - 25.370192307692307 USD HOURLY Today

Job description

Provides functional coordination to a staff of Centrex Operators by assigning workload, assisting w/ day to day operations & providing new hire orientation. Reviews & recommends policy changes in the department, serving as an intermediary between supervisor & operators.

Essential Functions:

Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.

Provides direction to Centrex operators by assignment of daily operator duties.

Reviews and recommends revisions to departmental procedures to ensure efficient utilization of staff.

Performs various clerical duties such as maintaining department on-line directory system, producing daily on-call schedule, pager programming and assignments.

Serves as intermediary between supervisor and operators.

Trains or orients new or less experienced personnel and serves as resource person to co-workers by answering procedural questions and assisting in problem resolution.

Receives, routes, and transfers incoming and outgoing calls.

Pages physicians and hospital personnel following policy and procedures.

Activates beeper page and prescribed public address emergency page code in response to emergencies.

Serves as central communication point for all in-house emergencies; i.e., Code Red and Code Blue.

Instructs patients in the use of hospital phone system.

Performs routine cleaning and preventive maintenance on workstation and departmental equipment.

Establishes and maintains courteous, cooperative relations with the public, patients, and other personnel.

Performs other duties as required such as maintaining and updating various logs, lists, and files and does miscellaneous typing.

KP Service Standards: Follows LMP's ABC's:

Takes Initiative: Positive first impression, ask how you can help and give information

Take Responsibility: Solve problems, resolve conflict, assume ownership

Take Care: Protect confidentiality, show respect, value differences, and show empathy

Take Pride: Neat work area, low noise, be professional, support your team and KP.

Performs other related duties as required.

Basic Qualifications:

Two (2) years of PBX experience.

One (1) year of experience as Lead, Health Care Communications preferred.

High School Diploma/GED or equivalent OR relevant formal training/education in PBX/CBX required.

25-wpm typing speed, preferred.

Effective oral communication skills.

Ability to read, write and enunciate English.

Notes:

Varied shifts, hours and location.

PrimaryLocation : California,San Marcos,San Marcos Hospital
HoursPerWeek : 40
Shift : Variable
Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun
WorkingHoursStart : 02:00 PM
WorkingHoursEnd : 12:00 AM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : B09|OPEIU|Local 30
Job Level : Entry Level
Job Category : Communications & Public Affairs
Department : SAN MARCOS MEDICAL CENTER - MedFac-Communications - 0801
Travel : Yes, 50 % of the Time
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

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About Kaiser Permanente

CEO: Gregory Adams
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Nonprofit Organization
Website: http://www.kaiserpermanentejobs.org
Year Founded: 1945

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