operations support specialist Sheffield, England
Job description
My Client is looking for a highly skilled Operations Manager to become an integral part of the business.
JOB PURPOSE
My client operates 14 Crematoria and Memorial Parks throughout mainland UK.
Directly responsible to the Head of HR and Operational Performance this role will support the senior team in the day to day running of the crematoria.
Five star standards of service drive everything we do and we expect all our staff to live up to our mission statement as we look after the bereaved on one of the most difficult days of their lives.
During your regular working day you may come in to contact with the general public, Funeral Directors, Company Directors, Medical Practitioners, Coroners, Registrars (of Death), Members of the Clergy and Civil Celebrants as well as Contractors/Suppliers. You have a keen eye for detail and must possess a high degree of computer literacy. You will be immaculately turned out at all times.
PERSON SPECIFICATION CRITERIA
Skills/Abilities/Knowledge
Good knowledge of legislation concerned with the statutory duties of a cremation authority regulations and the Environmental Protection Act 1990.
Ability to communicate effectively in a sensitive, compassionate and confidential manner with customers in person or on the telephone and display a customer-focused approach to service delivery.
Ability to communicate effectively with staff, to organize and prioritise workloads and to lead, motivate, develop and train staff.
You will need to be a passionate about service excellence, people and show an empathetic and calm nature.
Ability to work as a member of a team in any role.
Excellent proven interpersonal, verbal and written communication skills. Ability to maintain accurate records in legible script and with the use of IT systems services.
Numeracy skills sufficient to monitor budgets and deal with cash handling, recording and banking.
High level of IT skills particularly Microsoft Excel and Word. Experience using a bespoke administrative system would be welcome.
A knowledge of Health and Safety Legislation as it relates to a crematorium and ensuring appropriate compliance.
Flexible approach to working
May be required to assist with the opening of new sites.
RESPONSIBILITIES:
To support our Operations Director and Standards & Training Director with site inspection visits
Day to day administration including Daily Site Reports and one to one calls with our site managers.
Incident management for the sites in the cremation process
Support the Standards & Training Director with any training programs and needs.
Support the Head of Operational Performance with data analysis and report writing.
Assist with the budgeting process and pricing reviews
Assist with the re-negotiation of utility contracts
Support the Standards & Training Director with development plans and improvement notices.
To cover/support our team of National Relief Managers which will require working away on site in any of the disciplines necessary to ensure the smooth running of our Crematoria. This can involve working and staying away from home and can occur at short notice so flexibility is a must.
To assist with the opening of new facilities and working with contractors and
This is a home based or on the road role.
Job Types: Full-time, Permanent
Salary: £45,000.00-£48,000.00 per year
Benefits:
- Company pension
- Flexitime
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: DCOps
