Operations Support Administrator Remote
Job description
Grade F: £21,030 pro rata (National Framework) or £26,199 pro rata (London Framework – if you are London office based or homebased and live within the boundary of the M25) – There is also an additional homeworking allowance of £529 per annum for those working from home
Contracted Hours: Part Time 3 days per week – Wednesday to Friday
Contract Type: Fixed Term until 31st March 2024
Location: Home-based
Closing Date: Tuesday 19th September 2023 at 11.59pm
This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.
Are you committed to helping us regulate health and social care within England?
When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000+ people at the CQC we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us, make a positive impact to health and social care within England, then read on.
Why this could be a great role for you….
This is an exciting opportunity to provide high quality, effective enabling administrative support within the Operations Hub including responding to planned and reactive requests for the Operations Group.
This role will contribute to a high-performance culture, To provide high quality effective administrative enabling support to the Operations Group across a range of administrative duties as directed by your line manager and within agreed processes and timescales.
What we can offer you...
Your health and wellbeing are important to us and are supported through generous annual leave (starting at 27 days and rising with service to 32.5 days, plus 8 Bank Holidays), a cycle to work scheme, discounted gym vouchers and access to a free employee assistance service 24 hours a day. We also understand the importance of financial health and offer membership of the NHS pension scheme, contributing about 14% of basic salary. You will also be able to access discounts to supermarkets, high street stores, electronics, fleet cars, plus we also have an internal reward scheme which could see you earn yourself a voucher or two! All of our Homeworkers are also kitted out with everything they need to comfortably work from home.
We want to support you to succeed and be your absolute best, with opportunities for training and development along with the support of experienced managers and mentors.
We want to make working for CQC a broad experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network.
Individual Adjustments…
We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate individual adjustments as appropriate. Should you require assistance and/or would like to request an adjustment at any stage of the recruitment process, please contact a member of the team via email: [email protected].
What you will bring…
You'll have a proven track record of high quality, effective enabling administrative support and the ability to demonstrate appropriate operational experience.
Adept in quickly building effective professional relationships, you'll have strong written and verbal communication with experience of working with other teams and building relationships at all levels.
A key part of the role is to have good organisational skills, ability to prioritise and meet deadlines work without close supervision, manage own performance and task delivery
Accountabilities:
Contribute to a high-performance culture, taking personal responsibility for achieving individual targets, team service levels and assurance a high quality of work. Understand how your role contributes to the wider goals of The Operations Group and the organisation
Provide logistical and support for Operations Group meetings - including arranging dates and venues, preparation of materials and recording actions and decisions. Occasional travel may be required.
Provide enabling administrative support for bespoke regulatory activity and programmes of work across The Operations Group including, tracking and processing requests for information
Provide enabling administrative support for issuing reports and correspondence; supporting collation of relevant information for briefings queries or meetings; supporting joint activity with external partners and stakeholders.
Maintain accurate records within CQC systems and tools to ensure data integrity and provide support for reporting requirements not currently met by system solutions.
Support accurate management information, including adherence to CQC mandatory requirements; data validation, monitoring team level activity and extraction of information from CQC Systems using available reports.
Assist with the production of newsletters, induction packs and event materials where required.
Manage key internal and external relationships effectively. • Undertake all mandatory and other identified training to support own development.
Actively contribute to Performance Management and Review process by ensuring participation in performance conversations and completion of appropriate documentation.
Demonstrate application of CQC Values and Behaviours in all interactions, raising awareness and improving practice in respect of Equality and Diversity and promotion of Human Rights within the workplace.
All duties commensurate with your role and responsibilities
Essential Skills and Experience:
Educated to GCSE A*-C/NVQ2 or equivalent qualification level, or ability to demonstrate appropriate operational experience.
Good oral and written communication skills
Experience of working with other teams and building relationships at all levels.
Good organisational skills, ability to prioritise and meet deadlines work without close supervision, manage own performance and task delivery
Able to work collaboratively across teams and respond flexibly to directorate demands and priorities.
Excellent IT skills in the use of Word, Excel, PowerPoint, Outlook.
Experience of using management information systems, collating and presenting information Desirable
Ability to generate original ideas and develop practical solutions
Has knowledge and understanding of CQCs role within the health and social care environment
We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email: [email protected]
Note for external candidates:
CQC are currently working through an organisational transformation programme which includes the creation of a new target operating model. This role is offered as a fixed term contract as part of the transition process to that new model. For further information on this please visit https://www.cqc.org.uk/about-us/jobs/information-applicants
CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation.
Our Values
Excellence – Meeting our challenge to be a high-performing organisation
Caring – Treating everyone with dignity and respect
Integrity – Demonstrating our passion for ‘doing the right thing’
Teamwork – Enabling us to be the best we can
