Operations Strategy Lead Remote
Job description
We are on a mission to reinvent the future of care, so communities are supported to thrive, and all members of the care ecosystem are valued.
Adult social care is in crisis. Despite unprecedented demand, the care sector is under-resourced, stigmatised and undervalued. The pandemic and cost of living crisis have increased strain on community services and the burden on ‘informal’ family carers is immense. Demand continues to accelerate, far outstripping supply. The root cause is that people don’t like the roles on offer in the current time-and-task, command-and-control model of delivering care. This crisis shows no sign of slowing.
At BelleVie we are treating the root causes of the care crisis, through a radical new way of working which is built on strong communities, thriving relationships and technology that drives efficiencies, resulting in better outcomes for all.
We are bringing life and energy back to the care sector. Our teams build communities that care and focus on people, not tasks. We care about people’s needs, hopes, desires and fears. Care is about supporting a life well lived, it’s work with meaning, not just a job.
Inspired by the success of the Dutch Buurtzorg model, BelleVie operates self-managing teams of care workers who work together to serve their local neighbourhood. This innovative and new model is enabled and scaled by our proprietary Wellbeing OS technology platform and funded by a monthly subscription. Alongside this is our custom built marketplace tech platform that will enable those that find sourcing trusted home services a challenge to access a curated marketplace of vetted partners, further enabling them to live better lives, independently for longer at home.
BelleVie has already achieved great success since launching in 2019, with 95% of supported families highly recommending us and multiple national awards to our name. We are embarking on a rapid growth phase to scale our model, building on our experience from our pioneer teams in the Thames Valley and North East.
We’re looking for a strategic, entrepreneurial Operations Strategy Leader to join our Leadership team, to help us super charge our growth and deliver our purpose driven care model to more people.
Our Operations Strategy Leader will work closely with our founder and senior leaders across care, finance, marketing and technology, enabling BelleVie to scale. They will constantly reinvent and iterate our ways of working, creating a culture where people thrive at work; use data and insights to back good decisions; empower our care teams through decentralisation and effective use of both off-the-shelf and in-house digital systems.
The Operations Strategy Leader will:
- Be accountable for key operational business metrics and targets.
- Lead business operations, including our existing operations team consisting of two experienced people; collaborating with colleagues in care, sales and marketing, technology and finance and our board.
- Be part of the Board, accountable within the Company and ultimately to the Board for operations strategy and performance.
- Own the strategic roadmap for our SaaS digital systems and in-house Wellbeing OS tech platform, working closely with our agile Product Owner and business stakeholders to define high level product requirements, prioritise epics, coordinate resources and guide colleagues through key milestones.
- Use a data-driven approach to improve the effectiveness of matching demand (older people looking for support) and supply (care workers’ hours), through coaching of stakeholders, technology, and improved processes.
- Create a culture of turning data into usable information to enable smart decision-making both tactically and strategically.
- Work with our Finance team to determine the pricing of new pilots, and specific or complex care packages.
- Operationalise partnerships with the private and public sector, and design the right business model to ensure those partnerships are successful.
- Analyse the effectiveness of our processes and ongoing operations / pilots to inform our strategy, and suggest new growth areas
- Become part of a self-managing Leadership team at BelleVie; a team with a variety of skills and experience who will support each other.
The person we want:
- We’re looking for someone with proven start-up or high growth business experience and a ‘can do’ mentality, from within a similar leadership role.
- A real passion to help us make big changes in a sector that is in crisis.
- Someone with a commercial mindset, ability to take ownership and accountability of performance targets.
- A familiarity of all business functions including finance, supply, demand, reporting and technology, and uses data to make informed decisions.
Our team of self managed leaders and wellbeing support workers are led not only by their values, but a desire to make a real difference. We’re looking for someone who can be part of our mission to reinvent the future of care, so the communities we work in are supported to thrive, and all members of the care ecosystem are valued.
We promise you:
- We pride ourselves on working flexible hours – walk the dog, collect the children from school around your work. We each take personal responsibility for our outcomes and making sure we’re available to our colleagues. We count outcomes not hours, but expect this role to be your full time work.
- A supportive environment, working in a team with a variety of skills and experience who will enable you to be the best you can.
- Full-time role, working from home.
- Flexible package available combining salary and equity. As an indication, this could be a salary between £55K-£65K plus 1% equity, or substantially greater equity with a lower salary. Open to negotiation.
At BelleVie Care we want everyone to bring their authentic selves to work. Find out more about BelleVie Care and our values here: https://www.belleviecare.co.uk/about-bellevie/
Job Types: Full-time, Permanent
Salary: £55,000.00-£65,000.00 per year
Benefits:
- Company pension
- Referral programme
- Work from home
Work Location: Remote
