Operations Specialist, Tesla For Business London, England
Tesla
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
What to Expect
As an Operations Specialist (Tesla For Business) you will be responsible for the day-to-day operations of our B2B order pipeline. You will overlook the entire customer journey, from the point of order trough order processing and changes to order details, to invoicing, vehicle delivery updates, reconciliation of payments and after-sales and delivery support. A successful candidate will put customer satisfaction at the forefront of their priorities while maintaining and rethinking efficiencies within our daily operations.
What You’ll Do
What You’ll Bring
Role to be based in either London or Manchester
As an Operations Specialist (Tesla For Business) you will be responsible for the day-to-day operations of our B2B order pipeline. You will overlook the entire customer journey, from the point of order trough order processing and changes to order details, to invoicing, vehicle delivery updates, reconciliation of payments and after-sales and delivery support. A successful candidate will put customer satisfaction at the forefront of their priorities while maintaining and rethinking efficiencies within our daily operations.
- Work closely with your Supervisor and Account managers to achieve our B2B pipeline goals.
- Conduct the daily pipeline management tasks including order accuracy audits, invoicing operations, delivery authorisations and automated email updates.
- Maintain our B2B mailboxes for UK & Ireland.
- Answer inbound communication coming from our leasing and corporate customers as well as brokers while meeting our response time SLAs.
- Support with queries regarding Tesla For Business portal, Driver Management and Tesla App.
- Ensure that all confirmed delivery appointments in the calendar are authorized by the leasing companies or brokers.
- Overlook our invoicing automation and ensure final invoices are generated and shared with our customers in a timely manner, prior to delivery.
- Ensure every vehicle is paid for within the agreed payment terms.
- Work cross-functionally with Direct Operations, B2B Sales Team, Stores, Vehicle Collection Points, Funding Team, Payments and IT.
- Identify system issues and report them to relevant teams or your Supervisor immediately.
- Educate Tesla colleagues from customer-facing departments about B2B orders, their rules of engagement and vehicle delivery requirements.
- Regularly collaborate with our Direct Operations Team to support clear expectation setting for drivers receiving vehicles via home delivery and to ensure that any changes requested by the leasing companies or brokers are applied to our home deliveries schedule.
- Constantly rethink our ways of working with a strong focus on automation, process simplification and excellent customer service.
- Advise the Account Managers on the trends and potential issues you may identify in their pipelines.
What You’ll Bring
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Confident in learning and adapting to multiple technologies.
- Positivity, enthusiasm and a passion towards the mission of Tesla.
- Proven track record of consistently providing excellent customer service in a fast-paced environment.
- Ability to thrive in a team-based environment and achieve common goals.
- Great problem solving skills, and strong ability to take initiative and be proactive.
- Good knowledge of MS Office, specifically MS Excel.
- Able to communicate, read, and write effectively in the English language on all levels
- Have the required language skills if required by our local markets
- Previous experience or good understanding of the leasing industry advantageous.
- Hold a valid UK driving licence for 2 or more years
Tesla
www.tesla.com
Austin, United States
Elon Musk
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Transportation Equipment Manufacturing
2003
