Operations Specialist London, England
Job description
Who are we?
Common sense says that the less someone drives, the less driving should cost them. And we agree. But back in 2018, the car insurance industry didn’t see it like that. So, we launched the UK’s first real-time pay-by-mile policies. Since then, we’ve had our members covered for a massive 500 million miles of driving. It’s been an epic journey (which is a bit ironic, since we’re helping people who don’t use their cars so much).
Along the way, we’ve gone from plucky newcomers, to being voted Best Car Insurance Provider 3 times in a row. Though we’re still very much doing things in our own, unique way - we’re now backed by Direct Line Group (alongside some of the country's best known brands)
What we believe in.
We challenge with kindness, making sure everyone feels safe and included. We support each other.
We take time to learn so that we can improve ourselves, our colleagues and our products. We’re not afraid to make mistakes if it gives us the opportunity to grow.
We’re clear in our vision. We’re happy to challenge the status quo if it will help us make things better.
We own up, we don’t blame. We’re humble enough to take feedback on board, and respectful enough to give it. The next big idea could come from anywhere, so everyone’s opinion matters.
We consider before we start, whether that’s interrogating details to save confusion down the line, or getting help from others. We make decisions using data, not opinions, and we use our time wisely, always staying focused on the end goal.
Operations Specialist
Reporting to our Head of Operations, you will be our Operations Expert. You’ll help us to continually improve our processes, keeping our colleagues and customers at the forefront of our solutions development. You’ll be an efficient collaborator - working with many different areas of the business to support with projects and improvements. You’ll be instrumental in creating visibility of data, to enable prioritisation of work for key stakeholders and seeking out efficiencies in systems and processes.
Our Operations Team sits at the heart of our organisation and has been vital to our current success. The team continues to be an essential part of our business as we grow, and will support our people and processes to ensure that we’re the very best we can be.
This is a new role in our operations team to help us scale in our new world and enable us to focus efforts where there is the most value. We love change (it’s the only way to grow) and the operations team are pivotal to enabling this.
If you enjoy identifying opportunities to drive efficiency through streamlined workflows, automation and communication we would love to hear from you!
You’ll be a fantastic addition to By Miles if you:
Have good knowledge of operational processes
Enjoy making process improvements to streamline workflows and systems
Have a good understanding of key principles of project management and/or change management methodologies such as Prince2, Six sigma etc
The ability to analyse process and performance data
Thrive in ambiguous circumstances with a tenacity to improve them
Strong problem solving skills - able to pivot thinking and ‘think outside the box’
Day to day you’ll be:
Building and documenting processes that scale
Identifying and reporting pain points/bottlenecks in our processes
Presenting back data analysis findings in Excel / Google suite in an easy to understand format
Building relationships internally at all levels
Engaging with key stakeholders enabling us to implement change effectively
Building supplier relationships and managing Service Level Agreement adherence
Managing a variety of projects - no day is the same!
But it’s not all about us...
It’s just as much about you. We’re an ambitious, energetic bunch and we have our sights set on great things this year. We recognise the value our people bring, with their inquisitive minds, bright ideas and fantastic attitudes, and we aim to give as much as we receive. It’s only fair.
Our benefits:
Our people work from wherever works best for them. We have office space in central London - but if you prefer to work from home, you could be in Cornwall, Cardiff, Carlisle, or anywhere else in the UK (it doesn’t even have to begin with ‘C’). All you need is your talent and a stable internet connection.
We offer an allowance to help get your workspace set up.
We understand 9-5 isn’t for everyone, and are always willing to talk about flexible or condensed hours, part-time work and job share opportunities.
Life’s short and the world is wide. After 3 years at By Miles, you’ll be able to take a sabbatical and put time towards anything you like knowing your role is waiting for you.
We offer enhanced parental leave policies, regardless of gender. Primary Caregiver Leave, Secondary Caregiver Leave, Adoption Leave, Parental Leave and Shared Parental Leave.
Compassionate leave, Parental Bereavement Leave - When the worst happens, we want you to take the time you need without worrying about money or work.
You’ll get 26 days of annual leave a year (plus bank holidays on top).
As well as offering flexibility in your role, we’re committed to helping you get to where you want to be - professionally and as a person. As part of the By Miles team, you’ll get access to:
Flexible benefits through Thanks Ben worth £62 a month. This can be put towards anything you feel will increase your wellbeing (and, no, it definitely doesn’t have to be a gym membership).
A personal development budget of £150 a year that you can put towards any learning materials or training that will help you move forward.
Access to coaching from our incredible in-house coach, Helen McMillan.
Access to on-demand mental health support through Spill.
Salary: £40,000 - £45,000 dependent on experience + flexible benefits
Location: Work from anywhere in the UK, with full access to our offices in London (near London Bridge).
Closing Date: 28th August - We will be accepting applications for the Operations Specialist role up until Monday 28th August. To ensure a fair process for all, we will be reviewing all applications after the closing date and we will get back to you no later than Friday 1st September.
Our customers come from all walks of life, and so do we. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics or disability.
